1. Confirm whether the claim page is displayed successfully. If the display is successful, but the member hasn't arrived yet, you can contact WPS customer service for consultation, and tell the order number, collection time and other information, so that customer service can help with the inquiry and handling.
2. If you can't display the Favorites page, you can try to log in to your WPS account again and try to collect again. If it still fails, you can contact WPS customer service for consultation, and tell the page to display failed screenshots and other information, so that customer service can help you query and handle it.
3. If the above methods have not solved the problem, you can try to contact Mango TV customer service for consultation, and tell the order number, collection time and other information, so that the customer service can help with the inquiry. If mango TV customer service can't solve it, you can try to complain to the consumer association or bring a lawsuit to the court.