Use the Internet search engine and keyword search to collect and judge online information related to the region and the department, and find negative online posts about websites, forums and Weibo within half an hour.
Organize the report.
If sudden public opinion is found, the network management department will give an early warning to the involved units within half an hour; The network management department shall remind the involved units within 1 hour when major public opinion is found; At the same time, it is submitted to the county party Committee and government leaders in the form of "public opinion special report".
Reply to instructions.
General online public opinion, official reply of the responsible unit within 12 hours; Major online public opinion, the responsible unit will formally reply within 24 hours. In case of special circumstances, if it cannot be handled within the prescribed reply period, it shall make a statement reply within 3 days. Respond to social concerns within 3 hours of emergency public opinion.
Tracking feedback.
After the reply is released, the units involved should constantly follow up the development trend of public opinion and effectively prevent the spread of public opinion. Feedback the disposal situation to the network management center within 2 working days after the reply is sent.