Legal basis: "Guiding Opinions of General Office of the State Council on Further Optimizing the Local Government Service Hotline" further optimizes the local government service hotline and improves the service level of the government to enterprises. 12345 the scope of work accepted by the responsible unit for publicly accepting telephone calls includes:
(a) to consult the work responsibilities, policies and regulations, working procedures, law enforcement procedures, administrative examination and approval and other government information and public service information of the organizer;
(2) to undertake non-emergency help within the scope of responsibilities of the unit;
(3) Complaints and suggestions on urban governance, public services, market supervision and economic and social development.
(four) complaints and reports on the work style and administrative efficiency of the staff of administrative organs and public enterprises and institutions;
(5) Other matters that should be accepted.