1. Open the public * * network disk application of Hexinyun mobile phone and log in the account.
2. Find the folder where the downloaded file is located. If the downloaded file is directly stored in the root directory of the cloud disk, it can be found on the homepage of the cloud disk.
3. Click the downloaded file to view the file information. If you download media files such as pictures or videos, you can view them directly in the application; If it is a document or a compressed package, you can choose to open it in an application or export it to local storage.
4. If you can't find the downloaded file in the public disk of Xinyun mobile phone, it may be that the downloaded file has been deleted or the download is abnormal. It is suggested to download again or contact Xinyun Customer Service for consultation and solution.