_ As an integrated "customer service center" of the national entry-exit administration, the hotline 12367 will effectively solve the inconvenience of many telephone numbers, hard to remember, long busy line and low efficiency. By providing bilingual Chinese-English, "7×24" all-weather manual service and realizing "No.1 response, full-time operation and standardized service", mass consultation will be more convenient.
The hotline service fully exploits the functions of the platform system, reduces the level of voice navigation as much as possible, simplifies the traffic transfer process as much as possible, strives to achieve rapid response and accurate service, and fully guarantees the dialing experience of all kinds of entry-exit personnel. In order to improve the level of "simplifying administration, strengthening supervision and improving services" in entry-exit management, and to facilitate Chinese and foreign personnel to obtain entry-exit management information and enjoy convenient government services, the English version of "12367 entry-exit management service platform" and portal website of the State Administration of Immigration were officially launched yesterday. It is reported that the Exit-Entry Administration Bureau of Shanghai Public Security Bureau is fully responsible for answering and handling the call about "handling entry-exit documents" in the local hotline 12367, providing more standardized, convenient and efficient government consultation services for Chinese and foreign personnel's entry-exit management. As an integrated "customer service center" of the national entry-exit administration, the hotline 12367 will effectively solve the inconvenience of many telephone numbers, hard to remember, long busy line and low efficiency. By providing bilingual Chinese-English, "7×24" all-weather manual service and realizing "No.1 response, full-time operation and standardized service", mass consultation will be more convenient.
Yu Yijun, deputy director of the Legal Affairs Department of Shanghai Exit-Entry Administration Bureau, said, "We have also merged the 12367 hotline into the 12345 hotline in this city in the form of sub-centers, so as to deal with the professional problems and demands of exit-entry management transferred from the 12345 hotline in time and realize the interconnection and information sharing with the 12345 hotline platform system."