Counter inquiry: customers can bring their ID cards and bank cards to the bank counter to ask the bank staff for help.
Online Banking Inquiry: Customers log in to online banking and make inquiries on the "Personal Customers" page of online banking. Mobile banking inquiry: the customer logs into the mobile app of the bank to which the bank card belongs, which contains information such as card number, balance and account status.
Telephone inquiry: customers can call the customer service phone of the bank and provide their own bank card number and identity information.
Extended data:
Why is the bank card abnormal:
The abnormal status of bank cards is usually due to improper daily use of bank cards or suspected violations, which are frozen (or locked) by the banking system. Generally speaking, I take my ID card to communicate with bank outlets and handle related business.
The most likely reason for abnormal bank card:
The most common thing is that the bank card password is entered incorrectly for three consecutive times, the card is temporarily locked and the transaction is suspended. The bank card is locked due to forgetting the password or entering the password three times in a row (five times in some banks). This can only be unlocked if you bring your ID card to any branch of the same bank.
Bank card loss reporting is frozen. When the cardholder applies for loss reporting due to card loss, the bank card will be temporarily frozen, resulting in abnormal status.
If the bank card is not used for a long time, it will be included in the sleep account. Cardholders need to go to bank outlets to activate.
The expiration of the personal identity reserved by the bank (beyond the validity period) will also lead to card abnormality. Generally speaking, you only need to bring your new identity to any branch of the bank to update it.
Card day transactions, or suspected money laundering or illegal transactions, are monitored by the banking system. In order to avoid account risks and protect the interests of card users, bank cards will also be listed as abnormal! If this is the case, you need to go to the bank to make the necessary explanation for the capital transaction. Bank cards involved in legal cases or economic disputes were frozen by the judiciary. They need to be closed to handle business normally.
The bank card status is abnormal. What should I do?
In daily life transactions, once the personal bank card is found to be abnormal and cannot be traded normally, you can contact the bank customer service as soon as possible, find out the abnormal reasons, ask for solutions, and go to the nearest bank outlet for processing in time.
Solution to abnormal status of bank card;
When the consumption transaction fails to return successfully, it should be confirmed that the transaction is unsuccessful (as long as the POS document cannot be printed successfully during the consumption process, the transaction is regarded as unsuccessful). You can check the card status and account balance with the issuing bank to confirm whether the card status is normal and whether the amount of unsuccessful consumption is recorded. If the card status is abnormal, the reason should be inquired; If the consumption amount has been recorded, please ask the issuing bank to assist in the inquiry in time and transfer the unsuccessful consumption amount back.
When the magnetic stripe of the old card is damaged or the card expires, the bank will issue a new bank card. After receiving the new card, you need to check whether the card number of the new card is the same as that of the old card. If it is a new card issued after the old card expires, we should also pay attention to the service life of the old card. After the old card expires, cut it and use the new card.
If the new card is lost or stolen, the card number will be completely different from the old card. Please complete the card opening procedure after receiving the new card. There may be a certain handling fee for issuing new cards.
If you apply for card suspension voluntarily, please contact the bank by phone before cutting the card and sending it back to confirm that the card is no longer in use. The bank will freeze the account to avoid the risk in the process of card withdrawal.
In addition, it should be noted that if the card cannot be used beyond the validity period, the creditor-debtor relationship of the account will remain unchanged. If the credit card is overdrawn, you still need to pay attention to the repayment period and amount.