In the era of continuous progress, more and more people will come into contact with job responsibilities, which refer to the work content that a post needs to complete and the scope of responsibility that it should undertake. So how to formulate job responsibilities to play its greatest role? The following are my pre-sales customer service responsibilities, which I carefully arranged. Welcome everyone to refer to it, I hope I can help you.
Responsibilities of pre-sales customer service 1 requirement b
Job responsibilities:
1. product knowledge: familiar with the products (leather, price, article number, function) of each platform.
2. Customer service:
According to the company's distribution and requirements, hang up various platforms, answer customers' questions in the first time and facilitate the transaction;
Recommend packages to customers and increase the unit price;
Use polite language and patiently answer every question of customers;
Seriously inform customers about product knowledge, delivery, after-sales and other related issues;
Check the delivery address and express delivery in time to avoid mistakes.
3. Remarks: Make various remarks as required (remarks format: national flag color, remarks content+customer service code+date).
4. Reminder: check the unpaid orders in the background regularly and make a reminder;
5. Feedback and meetings:
Attend all kinds of meetings or trainings on time, speak actively, give feedback and participate in discussions.
Timely feed back all kinds of problems that customers have fed back to each platform;
6. Recording and handover:
Do a good job in optimizing the list registration and submit it on time without omission;
Do a good job of customer consultation at work;
Do a good job of after-sales handover during and after work.
Qualifications:
1. With professionalism and good sense of service;
2. Dedication, good affinity and communication skills.
Working hours:
8 hours a day, morning and evening liner service, single weekend.
Pre-sales customer service job responsibilities 2 requirements a
Job responsibilities:
1, skillfully use Want Want to chat with customers, guide buyers to shop and facilitate transactions;
2. Record daily problems and feed them back to the customer service supervisor;
3. After-sales customer service mainly deals with the quality problems and logistics problems of some products.
4. Customer service experience is required.
Job responsibilities of pre-sales customer service 3 1: Job responsibilities of pre-sales customer service supervisor.
1, Taobao pre-sale consultation, answer online buyers' questions, guide users to purchase online smoothly, and facilitate transactions;
2, typing speed is fast, and have a certain understanding and understanding of Taobao. Familiar with Taobao's trading operation.
3. Agile and flexible in thinking, patient and able to put yourself in the customer's shoes.
4. Have Taobao customer service experience, especially clothing shopping guide.
5. Able to handle simple after-sales problems independently.
Responsibility 2: the responsibility of the pre-sales customer service supervisor.
1. Carry out research on external dialing, realize customer return visit, collect, update and mine customer information;
2. Need to handle a large number of customer calls and provide pre-sales support and customer service for telemarketing activities;
3, according to the standard for effective information statistics, input, customer information management, accurate input research information;
4. According to the company's arrangement, complete the publicity and implementation of the company's customer feedback and other service activities;
Responsibility 3: the responsibility of the pre-sales customer service supervisor.
1. Solve the pre-sales consulting service of products by telephone, online chat tool, fax and email. Understand customer needs, accurately record customer information and file it;
2. Recommend suitable products for different customers, guide customers to purchase smoothly on the website, and facilitate the transaction;
3. Deal with all kinds of problems before and during the sale patiently and meticulously;
4. Handle orders and provide pre-sale and mid-sale services, and manage the daily life of the store;
5. Organize daily, weekly and monthly sales data, and timely summarize and report;
6. Investigate and understand customer needs, analyze and summarize customer needs and report to department heads;
7. Communicate with other team members in time to ensure the smooth and transparent internal information, improve work efficiency and be able to complete tasks independently;
8. Implement online activities and assist departments to complete other marketing tasks;
9. Other matters arranged by the boss.
Responsibility 4: the responsibility of the pre-sales customer service supervisor.
1. Communicate with customers through Want Want, answer customers' questions, guide and identify potential customers, provide online product consultation and sales, and guide customers to place orders online, so as to better promote sales and promote orders;
2. Correct service attitude, guide customers to get favorable comments and improve store evaluation;
3. Handle daily simple pre-sales problems independently;
4. Timely follow up whether the order was placed successfully and follow up;
5. Respond to customers' questions, try to use appropriate expressions according to the actual situation, and create a harmonious shopping atmosphere;
6. Answer customers' questions accurately, avoid answering irrelevant questions, constantly guide customers to buy, and quickly facilitate transactions;
7. The typing speed shall not be less than 80 words/minute;
8. Give priority to buyers who buy goods. For buyers who are hesitant and unable to attack for a long time, cleverly increase their desire to buy, send in-store promotions or small favors to promote transactions;
9. After the transaction, sometimes we will check the delivery address with the buyer, guide the buyer to receive praise again, remind the buyer to pick it up at the store, and look forward to the next cooperation;
10. Customers who fail to reply in time or close the deal actively communicate with the buyers and strive for marketing opportunities again. For offline buyers, clever news promotes secondary marketing;
1 1. Use Want Want expression reasonably. Sometimes one expression can stand up to one sentence, understand the customer's needs, ask the customer's demand points, make targeted marketing introductions, and do what you like. Don't pester the customer with a question, don't explain too much, let the customer be merciless, learn to guide, and don't involve the after-sales problem too much in the pre-sales process;
Pre-sales customer service job responsibilities 4 job responsibilities:
1. Communicate with customers through Want Want, answer all kinds of questions raised by customers, and conclude the transaction.
2, responsible for collecting customer information, understand and analyze customer needs.
3. Responsible for effective customer management communication.
4. Responsible for maintaining good customer relationship.
Requirements:
1, love this industry, have a certain understanding of e-commerce, and have a general understanding of the development direction and prospects of e-commerce.
2. Have certain marketing skills and be familiar with basic computer operation.
3. Mild personality, good temper, patience, strong sense of responsibility and team spirit.
4, can adapt to two shifts
Pre-sales customer service job responsibilities 5 job description:
Job responsibilities:
1, accept customer inquiries, record customer inquiries and complaints, and give customers feedback according to the corresponding process;
2. Be able to find the needs and opinions of calling customers in time, and record and report them.
3. Provide customers with complete and accurate solutions and information, solve customer problems and provide quality services;
4. Good work execution, and work or related operations are carried out in strict accordance with specifications and processes;
5. Have the experience of leading a team and be able to complete the sales tasks arranged by the company well.
Job requirements:
1. Good at learning and clear in logic;
2. Have good customer service awareness;
3. Positive working attitude and good sense of teamwork;
4. Fluent in standard Mandarin and good communication skills;
5. The major is not limited.
Job requirements:
Education requirements: junior college
Language requirements: unlimited
Age requirements: unlimited
Working years: 1-3 years
Pre-sales Customer Service Job Responsibilities 6 Pre-sales Customer Service Manager Network New Technology Zhejiang University Network New Technology Co., Ltd., Zhejiang University Network New Technology, and Zhejiang University Network New Post are newly established e-commerce operation departments, so please vote carefully.
Description of responsibilities:
1, according to the company's operation plan, cooperate with the company's overall goals, formulate the customer service department's work objectives and work plans, and track and control them at any time to effectively implement them;
2. Maintain and improve the customer service system, improve the service quality and effect, and ensure the process, standardization and management supervision of customer service;
3. The formulation and evaluation of the overall performance evaluation index of the customer service team, as well as the evaluation and control of the human budget;
4. Formulate and improve service processes and business processes to improve customer service efficiency and customer satisfaction;
5. Do a good job in coordination and communication with the business connection department, do a good job in departmental support and implementation arrangements, and solve problems with the help of the cooperation department.
Requirements:
1, college degree or above, major is not limited, customer service manager or customer service supervisor in e-commerce enterprise has more than 3 years working experience.
2. Strong business development ability and ability to achieve results; Have strong professional skills in improving, training and building the business skills of customer service team; Have a strong thirst for knowledge and learning ability for emerging formats related to e-commerce customer service management, and can be translated into the improvement of energy efficiency of customer service teams.
Responsibilities of pre-sales customer service 7 1. Communicate with customers through telephone and network to complete customer information consultation;
2. Use the customer resources provided by the company to promote products to customers through telephone, email and instant messaging tools;
3. Summarize and analyze the target customer base, provide follow-up services, and establish and maintain good customer relationships;
4. Complete outgoing calls and customer return visits on a regular basis;
Pre-sales customer service job responsibilities 8 job responsibilities:
1, responsible for product consultation and order modification of Wangwang online customers.
2. Promote new and old customers to place orders and complete order processing;
3, after-sales follow-up, and actively complete the tasks assigned by superiors;
Qualifications:
1, fast typing speed, good writing skills, able to cope with multi-person chat and consultation at the same time;
2. Have affinity, sense of humor, strong communication skills, quick adaptability and a little knowledge of sales skills;
3. Teamwork and professionalism, good execution, strong pressure resistance and a sense of responsibility.
Pre-sales customer service job responsibilities 9 requirements c
Job description:
1. Respond to Wangwang's inquiries and messages quickly, answer questions patiently and meticulously;
2. Reply to letters in the station, store messages and baby messages in time, reply in place, and be generous and polite.
3, familiar with the products in the store, can quickly and accurately recommend to customers for reference;
4. Remind customers in time and pay attention to their special requirements, and communicate with the delivery department in time to avoid delivery errors;
5. Be considerate of customers, ask customers' needs in detail, and make reasonable suggestions for customers.
6. Enthusiasm for work, enthusiasm and patience for customers, able to balance the interests of the company and customer satisfaction, and maximize both;
7. Handle the connection and explanation of relevant after-sales services, never conflict with customers, never prevaricate, put yourself in the customer's shoes, coordinate with after-sales in time, and properly handle after-sales problems; You can report to your superiors in time if you encounter problems that cannot be solved at the moment.
8. Filing and sorting Wangwang records.
9. Complete other tasks assigned by the company.
Job responsibilities of pre-sales customer service 10 Job responsibilities:
1, responsible for the pre-sales of Tmall or JD.COM stores, mastering the company's baby information and being familiar with the baby styles and selling points;
2. Respond to the buyer's inquiry in time and provide services;
3. Guide buyers to shop happily, complete and promote trading orders;
4. Answer the phone, reply in time, dunning, etc.
5. Deal with customer problems in time and accurately, communicate effectively with customers, and feedback the hot spots of buyers' consultation, which is convenient for the company to grasp the market;
6. Assist superiors to complete other related work.
Responsibilities of pre-sales customer service 1 1 Job description:
Responsible for consulting customers and selling products through the network;
Qualifications:
1, proactive, patient and meticulous, with strong sense of responsibility and team spirit;
2. Have certain learning, innovation and communication skills;
3. Skillful use of computer, QQ, WeChat and other network communication tools;
Job requirements:
1, age 18-35 years old
2, inexperienced, fresh graduates can. Salary: 3000 yuan (no basic salary)+high commission+bonus subsidy; There is no capped and competitive salary system in the world. Those with outstanding ability have a monthly salary of over 10,000.
Corporate interests:
1, internal training for employees, external training, daily communication, and colorful team entertainment activities;
2. The company organizes employees to have dinner, sing and travel irregularly.
Working hours: 9: 00 a.m.-6: 00 p.m., with normal rest on legal holidays.
Working environment:
1, convenient transportation.
2. A relaxed and pleasant working atmosphere.
If you just want to muddle along, just stare at the basic salary and be an ordinary employee, please don't come.
If you have the ability, dream and perseverance, our big family welcomes you with open arms at any time!
Job requirements:
Education requirements: junior college
Language requirements: unlimited
Age requirements: unlimited
Working years: 1-3 years
Pre-sales Customer Service 12 Job Responsibilities Job Description:
1, responsible for online customer service management of Taobao;
2. Actively and quickly handle all aspects of customer service problems, communicate and coordinate with various departments, and be responsible for following up all kinds of complaints that subordinates can't handle;
3. Do a good job in coordination and communication between departments, be proactive, be good at finding and solving problems, and put forward reasonable improvement suggestions for the company's development.
4. Be able to control the entire customer service department, formulate customer service indicators, and complete other tasks assigned by company leaders.
Qualifications:
1, familiar with and love e-commerce industry, college degree or above, e-commerce, marketing and other related majors are preferred;
2. Working experience as a customer service supervisor is preferred, and customers with strong learning ability can be accepted;
3. Good sense of teamwork and service, certain affinity and sensitivity, and good at communication, organization and coordination;
4. Have a certain ability to withstand pressure, work hard, be proactive and be honest.
Company benefits
1, salary structure: basic salary+various subsidies+various bonuses.
2, pay social security, holiday benefits, birthday benefits, afternoon tea every day (all kinds of fruit banquets, snacks).
3. Nine to six, single and double holidays, statutory holidays, annual leave, weekly dinners, and monthly outings for all employees.
4. Training system: "all-round, three-dimensional, multi-level, multi-angle and professional" training, with various training forms, always ensuring that training is the welfare of employees.
5. Working atmosphere: the working concept of harmony, mutual assistance, unity and win-win, and the harmonious working atmosphere creates a good working environment for everyone.
6. Cultural activities: organizing sports meetings, clubs, employee tours, etc. On a regular basis.
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