It can provide procedural and transactional litigation information consultation to the public and the parties, such as the court direction, jurisdiction provisions, filing conditions, litigation fee standards, and writing format of litigation documents. After verifying the identity information or case inquiry password, you can provide the caller or the entrusted agent with the process information of the corresponding case, answer and record the case complaint information and discipline inspection and supervision report information reflected by the caller, and hand them over to the responsible departments and units for processing, and collect the opinions and suggestions of the society on the work of the courts in the city. Late defeat
12368 The main functions of the litigation service hotline are as follows:
12368 litigation service hotline is the unified hotline for the people's courts to provide litigation services to the outside world. In accordance with the principle of "No.1 foreign service, unified acceptance, classified disposal, cooperation and cooperation, time-limited handling, and efficient convenience", we will provide the parties and the people with "No.1 service" such as litigation consultation, case inquiry, contact with judges, appointment service and complaint suggestion through self-help voice and manual service.
Litigation consultation: to answer people's procedural questions about litigation, to provide inquiries about laws, regulations and normative documents of people's courts, to provide guidance on litigation information of people's courts, and to answer other consulting matters.
Case inquiry: provide case information inquiry services such as case registration number, composition of presiding judge, composition of collegial panel, date of court session, filing, mediation, preservation, identification, delivery and execution progress. When the caller requests the hotline to provide inquiry service, he needs to provide the name and ID number of the party concerned.
Contact the judge: provide message forwarding and contact the judge.
Appointment service: provide callers with appointment litigation services such as offline filing.
Complaint suggestion: accept the comments, complaints and opinions of the parties on litigation services.