1. Convenience: Telephone consultation provides a convenient channel for people with mobility difficulties, remote areas and people who are inconvenient to leave home or work.
2. Timeliness: Online consultation can provide the first time for the helper, which is the most real-time timeliness.
3. Privacy: Online consultation provides the possibility for the parties to seek help anonymously, which is quite confidential for the parties at home or in a secret place they choose.
4. Sense of security: Online consultation can reduce the anxiety, helplessness, threats, vulnerability and other emotions that the help-seekers may encounter when seeking help, thus improving their willingness to expose themselves and privacy, which is conducive to the social alienation and isolation of the help-seekers.
5. Flexibility of time and place: The parties have great flexibility in choosing the time and place of negotiation, which is beneficial for them to seek help.
6. Not affected by physical beauty and ugliness: Because the client and the counselor have never met, the sense of social existence is reduced, and it is less affected by physical beauty and ugliness.
7. Conducive to role-playing and situational practice: Because of the lack of clear physiological clues in face-to-face, online counseling provides a situation with vague interpersonal relationships, which is conducive to role-playing and situational practice.
Second, the setting of network consultation
Characteristics of network consultation and suggestions on matters needing attention in consultation
With the continuous development of new media platforms, online psychological counseling is an inevitable trend of psychological counseling development. Online psychological consultation
Far more difficult than ground psychological counseling, it should be said that it is a new challenge to psychological counselors. The main points of online psychological consultation
The platform includes QQ, WeChat, WeChat official account, voice and video.
It is difficult for visitors who take this approach to use traditional psychological counseling techniques, such as initial interviews, scales, and establishing relationships. The main features are as follows:
1, visitors are free.
Visitors come from all corners of the country, with different ages, and they need to ask a variety of questions.
Doors. According to your consulting expertise, it is difficult for you to deal with visitors.
2. Tourists are more open.
Because visitors are mostly pseudonyms, we can't see their faces and are more open.
3. Visitors' consultation intention is clear.
Most of the visitors who consult online know something about their psychological problems. They came to consult what problem to solve, and their intention was clear.
Visitors are eager to solve problems.
Most of the problems of visitors who consult online are urgent, and the problems they need to solve are very urgent.
5, aggressive to the psychological counselor.
Because it is difficult to use hints, externalization and other skills in online consultation, it is difficult for us to lower each other's defense, but it is extremely aggressive. Be careful with this.
Third, suggestions for the consultation process.
Because of not consulting in the studio, consulting sometimes touches the plot of the visitor, which is very easy to get out of control and cause harm to the visitor. In this regard, for online consultation, I suggest the following:
1. Inform visitors of the potential dangers of online consultation in the process of establishing the consultation relationship, which shall be specified in the confidentiality agreement and confirmed by both parties;
2. Make the text of matters needing attention in network negotiation, which shall be confirmed by both parties, and its contents shall include:
A. Characteristics of online consultation (see above);
B. For online consultation, visitors must ensure the venue requirements (safe venue, try to stay at home, sit on the sofa or bed or a solid chair; Try to have friends or family (company);
C. Once the plot is triggered in consultation, visitors should take effective coping strategies (inform the consultant that the consultant will intervene and guide as soon as possible; Seek timely support and help from peers; Enter the safe place in time and fully relax according to the behavior relaxation technique; Timely go to the qualified entity consulting room for crisis intervention ...);
3. Try to consult video or audio, and try to avoid text consultation;
4. In the process of consultation, consultants should make full use of images, sounds, body language, typing speed, etc. Perception of visitors' online situation, awareness of interference, timely guidance and intervention;
5. Negotiate according to the agreed scheme, and at the same time, according to the negotiation effect, both parties negotiate to determine a new negotiation scheme;
6. The establishment of the consultation relationship in the initial stage of consultation and the empathy resistance plot in the consultation process should be handled according to relevant technologies, and the farewell process must be paid attention to after the consultation, so that visitors can fully adapt to the stage;
7. Pay attention to the consultation and return visit after a period of time, and make consultation records;
8. Organize consultation records and file them in categories;
9. Abide by the ethical principles of mental health law and counseling;
10, for those who do not have consulting qualifications, timely professional referral.