Refers to letters used in substantive trade, including the following contents: 1. Asking for business, agreeing or refusing to do business; 2. Inquiry, quotation or rejection of quotation; 3. Request for orders, consent, rejection or cancellation of orders; 4. selling products; About remittance; 5. Matters related to the letter of credit; 6. Various amendments; 7. Notice of delivery or arrival; Wait a minute.
According to its role in business activities, it can be divided into two categories: one is transaction negotiation letter, and the other is dispute claim letter.
(1) a trading consultation letter. Mainly used in business negotiations, the common transaction negotiation letters are:
A sales letter. Mainly used to introduce and promote products and services.
Consultation letter. It is mainly used to ask the information and situation of the other party's goods: whether they are available, what kind of goods (specifications, quality standards, etc.). ), what price, how to pick up the goods, after-sales service and other matters.
Letter of quotation. Mainly for the buyer's price and other aspects of the inquiry to give a reply, to provide buyers with information about commodity prices and other aspects.
Order letter. Mainly used for ordering. Before placing an order, the two parties to the transaction reach a purchase intention through face-to-face or telephone negotiation, and the order form is in black and white, which turns the order intention into a written letter.
(2) Dispute claim. Mainly used for trade disputes, contract breach, etc. Common disputed claims are:
Dunning letters are mainly used to collect arrears.
Claim letter. It is mainly used to negotiate and solve problems such as contract breach and business disputes.
Letter of complaint. Mainly used to urge each other to improve the quality of products or services.
Second, social business letters.
Refers to the letters used in daily social communication with trading partners or quasi-trading partners and not directly related to substantive trade activities. Commonly used letters include: congratulatory letter, thank-you letter, invitation letter, condolence letter, consent letter, rejection letter and apology letter.
Three. Internal business letters of the company
Generally refers to all kinds of business letters and personnel letters.
(a) according to the class letter. Generally, it includes: leave note, message note, debit note, debit note, receipt, receipt, toilet, etc.
(2) personnel letters. Including cover letter, introduction letter, confirmation letter, commendation letter, criticism letter, warning letter, resignation letter, etc.