1. According to the telecom regulations, in order to continuously improve the company's services and give priority to meeting customers' demands for emergency services at night, from July 3, 20 14/day, 10000 hotline will start the night service mode from 22:00 every day to 08:00 the next day, and provide manual service at night/kloc-0.
Select broadband warranty after dialing 10000, and the telecom customer service will contact the local telecom broadband business hall for maintenance within three days according to your personal address. Telecom customer service will collect broadband information such as broadband binder, broadband binding number and broadband failure.
2. In case of loss reporting and downtime, the customer must provide personal service password. If you can't provide the password, you must provide the owner's name, ID number, contact address and telephone number registered when the number is accessed into the network, which will be handled after verification by the staff of the manual station.
3. After the loss of the mobile phone is reported, the mobile phone will temporarily stop its service, which is to ensure the security of the user account. You can use the new card directly after the phone is recharged. If you continue to use the original mobile phone card without replacing it, you can contact customer service to cancel the loss report and restart the phone recovery.
Job responsibilities:
1, handle all kinds of business for customers in the business hall, answer customers' questions and do a good job in customer service;
2. Grasp all kinds of new business in time and actively recommend it to customers;
3, take the initiative to understand customer needs, suggestions, timely feedback to the superior, and put forward reasonable suggestions;
4. Do a good job in the statistics and reporting of statements, complete the handover procedures, and ensure that the funds are recorded in time.
5. Participate in morning meetings, training and other activities, and undertake environmental sanitation work on duty.
operating duty
1, accepting customer inquiries, plagiarism complaints, suggestions and opinions, etc. , make records and give timely feedback;
2. Collect customer and related market data, and establish and manage a database of 100 customer files; degree
3. Maintain good customer relationship and master customer needs;
4. Responsible for business coordination with relevant departments, and timely answer questions raised by customers.