After the opening of 12328 telephone system, the original expressway service telephone 12 122 was not cancelled at the same time. In view of the habit problems of many car owners, calling 12 12328 will transfer to the telephone system of 12328. For the public, what special services can 12328 provide besides consulting and complaining? According to reports, the information of 12328 telephone system is summarized and sorted, and it is edited into voice feedback to the public in time. At the same time, establish a linkage mechanism with the emergency headquarters office, duty room and joint command center of the railway police to give full play to the role of "the first information source".
In mid-July this year, Anyang was hit by heavy rain. The culvert of Anyang toll station of Beijing-Hong Kong-Macao Expressway has accumulated more than 60 centimeters of water, so cars can't pass. A vehicle was trapped under the bridge, and someone called 12328 for help. After receiving the call from the masses, immediately notify Anyang Branch of expressway for disposal through the joint command center of the road police, rescue the trapped vehicles, send personnel to divert and bypass the vehicles, and issue early warning information to remind the citizens to bypass in advance.