China Railway Customer Service Center is an important window for railway service customers, which integrates passenger and freight transportation information of the whole railway and provides passenger and freight transportation business and public information inquiry service for the society and railway customers.
By logging in to the website, customers can inquire about the passenger train schedule, fares, whether the train is late, remaining tickets, ticket outlets, freight rates, vehicle technical parameters and related passenger and freight regulations. Railway freight customers can handle business through this website.
Alternate ticket purchase
On May 22nd, 20 19, the railway website 12306 (including mobile client) was fully launched. When purchasing tickets at 12306, passengers can wait in line online if they don't have tickets for the required trains or seats. When the corresponding train or seat has a refund, the system will automatically cash the ticket.
2019 65438+February, 12306 software has launched a managed standby function, which can replace the ticketing software to the greatest extent.