Selection of Hotel Management System in Smart Hotel

Hotel management system has become an indispensable auxiliary tool in our modern hotel management. Facing the numerous management systems appearing in the market now, as a hotel manager, how should we choose the system suitable for our hotel? First of all, from the overall development of hotel management system: first, specialization. Don't think that an IT company can develop a hotel management software system. In fact, the normal operation of hotel management software from the overall planning is a complex and difficult professional project-without certain hotel knowledge, it is difficult to communicate and cooperate well with hotel employees; Without the experience of hotel software installation, training and maintenance, the smooth implementation and timely completion of the project cannot be guaranteed; There is also the problem that long-term system maintenance and version upgrade cannot be provided. This is the main reason why many hotels have not introduced software or the software is not effective. Second, stability. Some hotels put too much emphasis on "secondary development". Of course, it is not impossible to carry out secondary development. What we emphasize is that secondary development cannot be carried out at the same time as training, otherwise it will be a disaster. We hope that the hotel can understand and respect the laws of software development and implementation; The reasonable demand of the hotel can be realized in the software, but it takes time and requires rigorous and sufficient stability testing. The normative approach is to improve the function through version upgrade. When some functions can't meet the needs of the hotel temporarily, we should first emphasize the stability of the whole system-system stability must be something more important than functional perfection. Some hotels hope to solve all hotel management problems through management software, which is unrealistic. What a set of software can do is to solidify the management process, strengthen monitoring and realize paperless office, and it cannot replace the necessary personnel participation. Third, applicability. Choice, the more functions, the better, should be based on the hotel's own management accuracy and staff education level. A huge system will often increase the difficulty of implementation, delay the progress of the project, and may make the whole system difficult to put into operation. In fact, many functions are rarely used, or they can't adapt to the actual situation of the hotel. The pursuit of perfection is likely to lead to the waste of people and money. For hotels, software investment is a very important link, and two tendencies should be avoided: thoughtless applicability and low investment lead to declining performance. Fourth, service. Pay attention to the pre-study and training of hotel staff. The purpose of training is to ask them to operate independently, think independently and deal with common problems. If you want to improve work efficiency and reduce misoperation in the use process, hotel staff must carefully train and test, and can't pretend. Fifth, we should treat "foreign goods" and "domestic goods" correctly. Many hotels are overly superstitious about well-known foreign brands, thinking that the imported ones must be good and the expensive ones must be great. This is a kind of prejudice. Hotel management software is used to do a good job in hotel internal management and improve customer service quality. Hotel guests don't know whether you use domestic software or foreign software. Therefore, regardless of the actual situation of the hotel itself, it is obviously not advisable to blindly pursue high-end brands of software. What we are proud of is that the hotel management software independently developed by China has now entered five-star hotels, and some internationally renowned hotel groups have also begun to use domestic software. Domestic excellent hotel management system is not behind foreign products in technology, but also comparable to foreign products in function and performance, and obviously superior to foreign products in after-sales service and local characteristics. Now the main gap lies in some management concepts and software brands, but I think it is only a matter of time. On the contrary, domestic software is more suitable for China's national conditions and can serve our local hotels more kindly. So, how should we choose the hotel management system that suits us? It can be investigated from the following aspects: 1. Strong functionality: Hotel management software is aimed at hotel management, including front desk cashier and commodity management (such as disposable goods, food, room supplies, etc.). ), member management, customer history center, agreement management, financial analysis information, etc. However, some hotel management software on the market is just a simple cashier system at the front desk, ignoring the hotel. 2. Simple operation: You won't know whether the software is good or not until you use it. Bad software takes users a week or more to learn, while good software is easy to use and can be operated well in a day or two. 3. Report details: As an important part of the hotel management system, some users may think that I only need to see how much money I received today, and nothing else matters. But this is not the case. Many statements in hotel management software may not be used at that time, but when it comes to auditing, if there are no statements, it will be very troublesome. In particular, the statements of those audit centers are the key to whether the chief financial officer can find financial omissions. 4. Put an end to financial loopholes: This is a very critical point that users easily overlook. The main function of the hotel management system is to assist the work of our hotel and improve work efficiency. Another important role is to eliminate financial loopholes. All the profits of the hotel are related to the accounts at the front desk. If the quality of some waiters at the front desk is not high or careless, it will often bring great losses to the hotel. For example, if the hotel user doesn't use the hotel management software, or the hotel management software doesn't bundle the door lock software, then when the guest checks in, he will issue the room card directly in the door lock software without registering, and the person in charge of the hotel may not know it at all. If the hotel management system is connected with the door lock system, if guests want to check in, they must issue room cards in the hotel management system, and before issuing room cards, they must be reserved before issuing them, thus effectively preventing some loopholes, improving work efficiency and reducing the reception pressure in the front office. 5. Good scalability: For example, some hotels need to add the function of issuing room cards and telephone charges in the software. Or add the function of reading the second-generation ID card. Let the hotel management system become the carrier, all other supporting equipment can be well compatible, avoid some unnecessary troubles, reduce the pressure of front office work and improve work efficiency. Of course, all these require the developers of hotel management system to have the ability of secondary development. If the hotel map is cheap or you don't know whether to choose * * software or unprofessional small software, it will lay a curse for future use. 6. Convenient maintenance: For various reasons, computers now always have reloading systems and reloading systems, and software systems need to be reloaded. Is the installation quick and convenient? Software reloading is inconvenient for setup; In addition, the front desk staff is flexible, and whether new employees can receive software training in time after joining the company is also the key to after-sales maintenance. 7. Online upgrade: Some software is just like antivirus software. The upgrade program will automatically detect whether there is any new upgrade content, and if there is, it will automatically upgrade, so that customers can use the latest software functions to serve our management in time. However, some software is more troublesome, which depends on whether the technical development strength of software developers is professional and powerful, which is also a crucial factor when we choose software. 8. Sustainable development: A good set of software needs professional software providers to continuously develop and improve according to the development needs of the industry to meet the management needs of customers in different periods. Therefore, when we choose software, we must choose those software companies with relatively stable development and innovative ability in the industry to cooperate. Not long after joining the software we chose, there will be no news, which will definitely cause some losses to the hotel. So we need to know the software we choose from many aspects. Therefore, I suggest you pay attention to the above situation when choosing hotel management software. In addition, when purchasing hotel management software, you must not just use the price to determine the quality of a software. Only what suits you is the best.