Description of responsibilities:
1. Master relevant business knowledge through induction training, assist banks to handle overdue debts of customers' credit cards, and reduce bank credit risks.
2. Through one-on-one communication with overdue customers in the bank, help and guide customers to repay bank credit card arrears in time and correctly, and maintain a good personal credit record.
Requirements:
1, male or female, 18~40 years old, technical secondary school degree or above, major is not limited.
2. Fluent in Mandarin and master basic computer operation.
3, with strong affinity and good psychological quality, strong communication skills, hard-working.
4, meticulous work, serious and responsible, with good team spirit, positive and optimistic, able to work under certain pressure.
5. Experience in law, insurance sales and telemarketing is preferred.
Characteristics of customer service positions
1, excellent business ability
Customers will want to find customer service, and they must have questions to consult. This is the time to test the customer service staff's ability to solve problems. If customer service wants to answer customers accurately, it is not necessary to master the information of their own store products, but also to be familiar with many product-related knowledge.
2. Good psychological quality
Sometimes customer service may face some unreasonable or grumpy customers. At this time, we should learn to put ourselves in the other's shoes, because if we encounter the same problem, we may be more anxious than our customers at that time. If we understand our customers, we can calmly help them solve their problems.