Legal basis: Article 20 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. Business operators shall provide consumers with true and comprehensive information about the quality, performance, use and expiration date of goods or services, and shall not make false or misleading propaganda. Business operators should give true and clear answers to the questions raised by consumers about the quality and usage of the goods or services they provide. Business operators shall clearly mark the prices of commodities or services provided.
2022-0 1-25 answer
Zhang yanqin
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How to complain about product quality problems?
Legal analysis: consumers can negotiate with merchants when they buy unqualified products. If the merchant does not agree to refund the compensation, the consumer can complain to the local administrative department for industry and commerce. Legal basis: Article 24 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests. If the goods or services provided by the business operators do not meet the quality requirements, consumers may return them in accordance with the provisions of the state and the agreement of the parties, or require the business operators to fulfill the obligations of replacement and repair. If there is no state regulation and agreement between the parties, consumers can return the goods within seven days from the date of receipt; After seven days, consumers who meet the statutory conditions for terminating the contract can return the goods in time. If it does not meet the statutory conditions for terminating the contract, it may require the operator to fulfill the obligations of replacement and repair. Where goods are returned, replaced or repaired in accordance with the provisions of the preceding paragraph, the business operator shall bear the necessary expenses such as transportation. Article 54 Where a consumer requests a return of a commodity that has been identified as unqualified by the relevant administrative department according to law, the business operator shall be responsible for the return.
Li Siwei has been a lawyer for two years.
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