After two months of preparation, the social medical insurance service hotline of Jilin Province was officially opened on July 20 16 1 day. This is one of the important measures taken by Jilin Social Medical Insurance Administration to build a brand of "Smart Medical Insurance and Accurate Service" this year and comprehensively improve the quality of medical work-related injury maternity insurance services.
In order to provide all-round and zero-distance medical insurance information services to the vast number of insured people in the province, the Provincial Medical Insurance Bureau, after careful research and preparation, cooperated with the Provincial People's Social Information Center and opened the social medical insurance service consultation hotlines of Jilin Province at 88690558 and 88690559. After the hotline is opened, the provincial medical insurance handling service consultation hotline will be linked with the telephone consultation service platform of Jilin Province 12333, and the existing manual service seats will be used to provide business consultation, complaints, reports, suggestions and other services for the insured people in the form of manual consultation and user messages.
Jilin social medical insurance service hotline focuses on providing services for provincial-level insured persons. In the future, services such as loss reporting of medical insurance cards and personal information inquiry will be opened one after another to provide more comprehensive, accurate and efficient medical insurance convenience services.
Overview of medical insurance bureau, Jilin Province
In 2020, the Provincial Medical Insurance Bureau will carry out government information disclosure in strict accordance with the requirements of the provincial party committee and the provincial government, implement the provisions of the new version of the Regulations on Government Information Disclosure in People's Republic of China (PRC), adhere to the principles of justice, fairness, legality and convenience, and push the government information disclosure to a new level.
Organize and promote the overall government information disclosure work.
1. Improve the leadership mechanism of government information disclosure. A leading group for open government affairs was set up, and it was made clear that the bureau leaders in charge of the office were in charge of open government affairs. The leading group has an office, which is responsible for organizing and coordinating the overall government information disclosure. The director concurrently serves as the director of the office of the Bureau, and designates a special person to be responsible for the daily information disclosure.
2. Improve the government information disclosure system. First, the "Measures for Policy Interpretation of Jilin Provincial Medical Security Bureau (Trial)" was formulated to standardize the policy interpretation of documents issued by the bureau. The second is to issue the "Flowchart of Jilin Medical Insurance Bureau's Disclosure of Government Information upon Application" to standardize the procedures and processes for disclosure of information upon application. Third, the "Provisions on the Reply to the Application for Government Information Disclosure of Jilin Provincial Medical Insurance Bureau (Trial)" was issued, which further explained and standardized the situation and reply format of the public reply according to the application. Fourth, the New Media Management System of Jilin Medical Insurance Bureau was formulated to strengthen the review of online information release content.
3. Solidly carry out the study and publicity of the new regulations. Incorporate the open learning, training and publicity of government information into the annual training plan for overall cadres. First, organize a party group meeting, where members of the party group and heads of offices (units) learn the new version of the Regulations on the Openness of Government Information in People's Republic of China (PRC) (hereinafter referred to as the Regulations). The second is to hold a training meeting, and the director of the Office of the Bureau's Leading Group for Openness of Government Affairs will lead the government liaison officers of various offices (units) to learn the new regulations. The third is to set a bay window on the official website homepage of the Bureau to publicize and interpret the new regulations. The fourth is to print posters of the new regulations and post them in areas where people are relatively crowded, such as the provincial medical insurance handling hall.