I. Work content
1. Coordinate orders between suppliers and customers.
They communicate with suppliers to understand their production capacity and delivery time to ensure that orders can be completed on time. They also communicate with customers to ensure that the order details are accurate. In this process, the documentary clerk needs to establish a good communication and trust relationship with suppliers and customers.
2. Supervise the delivery process.
They will track the production progress of orders and provide timely delivery status reports to customers. If there is any delay or problem in the production process, the documentary clerk will negotiate with the supplier to solve the problem and ensure that the customer is informed in time. They are also responsible for arranging the shipment and transportation of goods to ensure smooth delivery to customers.
Second, the workflow
1, sample confirmation
Before customers place orders, suppliers usually provide samples for customers to confirm. Documentary clerks need to assist customers in selecting samples and ensure that the samples provided meet customer requirements.
2. Quality management
Documentary clerks need to supervise the quality control in the production process together with suppliers to ensure that the product quality meets the requirements and standards of customers. They will check the production line and the quality of products if necessary to ensure that the products meet the requirements.
3. Processing and reporting of relevant documents
Documentary clerks are responsible for handling and filing documents and records related to orders and delivery. They will prepare and process import and export documents, settlement documents and transportation documents, and cooperate with relevant departments and institutions to complete necessary procedures and reports.
Matters needing attention as a merchandiser
1. Documentary clerks need to have good communication skills.
They need to communicate with customers and suppliers frequently to understand the demand and progress of orders. The effect of communication often determines the completion of orders, so it is necessary to ensure the accuracy and timeliness of information transmission.
2. Documentary clerks should pay attention to details.
Every link from the customer's order to the final delivery needs careful review. Any error in any link will cause the order to be delayed or unable to be completed. Therefore, when confirming the order and inspecting the goods, we must carefully check all the details, such as product specifications, quantity, delivery date and so on.
3. Documentary clerks also need to have certain negotiation skills.
When negotiating with suppliers, you may encounter some problems, such as price and delivery time. Good negotiation skills can help the documentary clerk get the maximum benefit and maintain a good relationship with suppliers.
4. Documentary clerks should also have a certain team spirit.
During the whole order execution process, they need to cooperate with employees in different departments and positions. Only by forming good teamwork can we ensure the efficient execution of orders.
5. Documentary clerks also need to have certain adaptability.
In the process of processing orders, some problems and difficulties may be encountered, such as delayed delivery by suppliers and product quality problems. Documentary clerks need to deal with these problems in time, find solutions and ensure normal order.