According to your description, I suggest you refer to the following information:
HP Gold Service Center is responsible for hardware detection, maintenance and replacement services. If the notebook hardware fails, it is suggested that you can contact the local HP Gold Service Center engineer to help you detect and deal with it.
Tips: I suggest that you can call the staff there in advance about whether you need an invoice to enjoy the free warranty.
Below is the contact information of HP Gold Service Center. You can choose the right HP Gold Service Center according to your own needs.
1. Address: No.5, No.3, South Third Section, First Ring Road, Chengdu, Sichuan. Take bus 10, 12, 34, 45, 72 and 904 and get off at the south third section of the first ring road and walk for 50 meters. Or take bus 1, 1, 78, 99, 1 18, 300 and get off at the third section of Renmin south road and cross the street for 80 meters. Or take the subway 1 line and get off at the provincial gymnasium station.
Tel: 028-8543 1835/85459928
2. Address: Attached to No.3 Qingxi West Road, Qingyang District, Chengdu 1 1 Bus route: get off at the intersection of Funan New District on the second ring road of the bus, turn right at Exit C of Han Shu Road East Station on Metro Line 2, and go straight for 500 meters in the direction of the second ring road.
Tel: 028-87325298
3. Address: Huipu Gold Medal Service Center, Ximen, Sichuan University, No.35, Ke Hua North Road, Chengdu Bus: Take bus No.6, No.49, No.55, No.62, No.76, No.77, No.92, 102,12 to Zhang Ling Temple. Subway 1 Take bus No.77 and No.76 from Nijiaqiao.
Tel: 028-85254090/85254091/85254092/85254093.
I hope the above reply can help you.
If the above information can't solve your problem, you can log on to www.hp.com.cn/chat,, the online chat room of HP Network, and ask an online engineer to help you solve the problem further. More product information is available in www.hp.com.cn/800..