12345 service hotline is usually used for:
1. Public service information consultation on administrative functions, responsibilities, policies and procedures;
2 complaints, opinions and suggestions on administrative management, social management and public services;
3. Non-emergency management and service for help within the scope of administrative authority;
4, citizens, legal persons and other organizations to endanger the safety of people's lives and property, endanger the safety of public property, affect the economic and social development report;
5. Praise the efficiency and administrative effectiveness of government departments and their staff.
Legal basis: Article 5 of the Regulations of People's Republic of China (PRC) Municipality on the Openness of Government Information.
Administrative organs should adhere to the principles of fairness, justice, legality and convenience when disclosing government information, with openness as the norm and non-disclosure as the exception.
Article 6
The administrative organ shall timely and accurately disclose government information.
If an administrative organ finds false or incomplete information that affects or may affect social stability and disrupt the order of social and economic management, it shall issue accurate government information for clarification.
Article 7
People's governments at all levels should actively promote the work of government information disclosure and gradually increase the content of government information disclosure.
Article 8
People's governments at all levels should strengthen the standardization and information management of government information resources, strengthen the construction of online government information disclosure platform, promote the integration of government information disclosure platform and government service platform, and improve the online processing level of government information disclosure.