Sincere service, condense customers.
Strive for innovation and integrate China brand.
Scientific management to improve enterprise efficiency
First, respect each other and be loyal to the cause of China
1, Huaxia Enterprise Management Consulting, Huaxia Shengshi.
Since the Opium War, countless revolutionary martyrs have sacrificed their lives for the country's prosperity, national prosperity and resistance to foreign aggression. We are engaged in management consulting, providing services for enterprises and making greater contributions to the economic development of China. Employees of Huaxia Company should study the spirit of revolutionary martyrs hard.
Huaxia has recently developed in the fields of management consulting, financing services, brand chain operation, famous brand agency, industrial and commercial registration and enterprise financial management. There is still a lot of room for development in this field. At least until 2020, it will still be an important area for the company's development. In addition, the company will steadily expand to other promising fields and actively seek new growth points. The company's five-year plan is to lay the foundation in one year, improve the level in two years, seek development in three years, climb the peak in four years and collectivize in five years.
The company will make great contributions to society and provide more spiritual and material wealth for employees. The first phase of the company's business direction is: financing services, registered agents, corporate finance as the leader, management consulting, professional training, talent exchange management as the focus, brand chain operation, famous brand agents as the basis, research and development and establishment of entities as the basis.
Adhere to the national guidelines, policies and existing laws, operate according to law, pay taxes according to law, get more for more work, seek truth from facts, customer first, quality first.
2. Respect individuals-establish equal and harmonious interpersonal relationships.
Employees only have different division of labor, equal personal dignity, and there is no distinction between high and low. In particular, managers should respect the personality and dignity of the managed, and can call them by their first names. Understand each other, be full of love for colleagues, be full of understanding for career and be full of hope for life. In particular, we should pay attention to adjusting our mentality and maintaining an open-minded and enterprising spirit.
3. People-oriented-the cornerstone of China's cause
Talent is the most precious resource of an enterprise, and people-oriented is the cornerstone of China's cause.
The company's personnel system, first of all, is to do a good job in selecting talents in all aspects: give full play to employees' personal specialties, employees can move moderately within the company, and emphasize the combination of respecting personal values and obeying the overall situation; Implement a reasonable reward and incentive system for employees, and allow the salary of relevant employees to exceed that of their managers.
The selection of talents is based on the principle of justice, and the bureaucratic style and corrupt behavior of abusing power for personal gain are put an end to, so as to avoid jealousness and jealousy of talents and create a good environment for outstanding talents to stand out.
4. The business owner enjoys the profits and bears the risks.
The company gradually adopts employee stock ownership: let most employees share part of the company's equity. The company's profits are created by all employees, and employees are the first beneficiaries of profits. While ensuring the normal development of the company, the company's income is mainly used to increase employees' income and improve welfare.
Employees * * * enjoy the profits of the enterprise, and must bear the risks together with the enterprise * * *. In the face of crisis and setbacks, the company will strive to reduce revenue, and will not lay off a large number of employees without reason. Every employee should have the ability and psychological preparation to withstand this pressure. On any occasion, employees should safeguard the overall interests of the company and resolutely fight against acts that endanger the interests of the company.
5. Communication-the fundamental way to acquire * * * knowledge.
Communication is the fundamental way to promote mutual understanding and achieve mutual understanding, and it is also the key factor for career success. There are many ways to communicate, such as publications, documents, statements, meetings, etc., but individual communication, frank dialogue, visits, dinners, birthday parties, cultural and sports activities and other relaxed ways are more effective.
Patience listening is the basis of communication. If leaders don't learn to listen, communication will be difficult. Complaint box and suggestion box are important channels for leaders to listen to employees' opinions.
6, confidentiality-to maintain the company's competitive advantage.
Intellectual property rights, technologies, modes of operation, trade secrets and relevant internal regulations of the company, which are within the scope of confidentiality stipulated by the company, shall not be disclosed in any form without the permission of the company. Every employee will sign a confidentiality agreement with the company.
7. Honesty-seeking truth from facts and opposing exaggeration and falsehood.
Honesty is the basic condition of mutual respect. Employees should be honest with each other, and don't say or do anything behind their backs. Whether it's a work mistake or a reason for asking for leave, we should reflect the real situation.
Emphasizing seeking truth from facts, first of all, the company should correctly evaluate its own strengths, weaknesses and business environment. Employees should also take a scientific attitude and rigorous style, do their work carefully, oppose false exaggeration, and adhere to the principle of honesty and pragmatism in foreign exchanges.
8. Teamwork-Give full play to group advantages
All functional departments of the company must draw a clear line of responsibilities and establish scientific working procedures, but every employee and department should take the overall situation into account, know the general situation, advocate active cooperation, strive to eliminate "barriers" and "bottlenecks", give play to group advantages and improve the overall efficiency of the company.
9, assessment and evaluation-objective and fair
The company regularly examines and evaluates employees, and accordingly considers salary adjustment and formulates training plans to promote the improvement of employees' quality.
Evaluation should be based on praise. Leaders at all levels should fully understand the situation of employees, treat each employee with an objective and fair attitude, and make the evaluation accurate and reasonable. The evaluation results should be met face to face to achieve "two-way communication". If employees have different opinions on the evaluation given by the supervisor, they can report them to their supervisor or the superior supervisor, and the supervisor should handle them properly. Advocate criticism and self-criticism while praising.
According to the company regulations, every employee is not allowed to disclose his income to others, let alone ask each other. The company regularly organizes employees to assess the supervisor to strengthen the supervision of qualified leaders.
10, training-training and bringing up excellent employees.
Training is a strategic measure to promote the development of the company, and it is necessary to strengthen the organization and improve the quality. The purpose of training is to cultivate a large number of outstanding employees who are loyal to the cause of China, proficient in their own business and good at management, with special emphasis on the cultivation of leadership qualities of managers at all levels. It is particularly important to improve employees' self-training awareness. In today's era of rapid development of science and technology and social economy, persistence, hard study and constant acceptance of new knowledge and skills are important factors for success in life.
Second, sincere service and customer cohesion.
1, business purpose-sincere service
(1) Provide customers with the most satisfactory goods and services;
(2) Contribute to society;
(3) Increase income and create development opportunities for employees and shareholders.
2, customer first-our income comes from the return of customer service.
The company's income is a reward for good service to customers. In the face of customers, every employee's manners and even clothes affect the company's image. Only by winning the trust of customers can the company survive and develop. All employees must have a conscious and sincere service spirit. Sincere service, one must be sincere, the other must understand the real needs of customers, and the third must have a superb business level and accurately guide customers.
3, to ensure customer satisfaction-immediate action, accelerate the improvement.
Service items must be improved quickly to meet customers.
The process of continuous improvement is the process of ensuring more customers' satisfaction. The faster the improvement, the higher the customer satisfaction. The company needs a large number of first-class doctors, masters, professors, management and service personnel to persevere and accelerate their promotion. The company will formulate relevant systems to encourage continuous improvement.
Ensuring satisfaction is not a slogan, but a practical action. It runs through every activity. We must adhere to the pragmatic style of "immediate action". Don't be slow or just discuss. At the same time, we should be brave enough to bear relevant responsibilities.
4, quality first-the ultimate goal of quality is to ensure customer satisfaction.
Establish quality management and quality assurance system standards, actively carry out excellent team activities, strive for perfection in all work, continuously improve the accuracy, reliability and after-sales service level of products and services, and ensure customer satisfaction.
5. Listen to customers' opinions-devoting to responding to customers is the most important strategic task of the company.
Only the competitors who are most willing to listen to customers and respond quickly can succeed. To ensure customer satisfaction and do a good job in customer response, in addition to expert groups, market development groups and members, all levels of the company's organizations should enhance their responsiveness to customers. At the same time, we should listen to customers' criticisms with an open mind.
6, "internal customers"-a high level of internal service quality is the basis for providing quality services to customers.
Everything in the company must be based on ensuring customer satisfaction. The latter process is the "customer" of the whole process.
Try to do the work well the first time. High-level service quality is the basis of providing quality service to customers.
Third, strive to innovate and integrate China brands.
1, blaze new trails and catch up with the advanced level.
Innovation is the lifeline of enterprise's survival and development. The company's products and knowledge need constant innovation, and at the same time, the innovation in operating mechanism and management mode can catch up with the advanced level. Every employee should be a pioneer and innovator. In any work and business work, we must realize that new things emerge one after another. Only by constantly pioneering and enterprising can the vitality and prosperity of the enterprise be maintained forever, and the performance of employees themselves can be more prominent.
2. Struggle-the guarantee of success
The course of enterprise development is difficult and tortuous, and we should have the spirit of struggle. The spirit of struggle contains unshakable faith, perseverance, courage to advance despite difficulties, hard-working style and crisis consciousness day and night. Struggle is the guarantee of our success.
3. Constructive confrontation-create an atmosphere that can stimulate employees' creativity.
Encourage different opinions, advocate arguments when discussing problems, and strive to achieve * * * knowledge. The ultimate goal of constructive confrontation is to find the best solution. Disputes should not affect other people's work, let alone personal attacks. Those who disagree with the final decision should cooperate with the overall situation and must not passively confront. Play the role of constructive confrontation.
4, brainstorming-deep thinking and discussion
Treat the difficulties and problems in the work, encourage everyone to think and discuss deeply together, and find out the correct way to solve the problems. Brain power is not only a good way to solve work problems, but also can increase the intelligence of employees and enhance the friendly and cooperative relationship between employees.
5. Rationalization suggestions-encourage all employees to participate.
Long-term rationalization proposal is an important measure to mobilize all employees to actively participate in improving the company's work. It requires employees to observe and analyze carefully in their daily work, be good at finding problems and try their best to put forward solutions, so as to promote the continuous improvement and improvement of all work.
The company attaches great importance to the management and implementation of rationalization proposals, so that rationalization proposals can be carried out continuously and effectively.
6. Encourage adventure-dare to break the rules.
The company encourages employees to try new ideas and take risks. Those who are content with the status quo will eventually be eliminated. Leaders at all levels should pay attention to cultivating employees' awareness and ability to try risks. Employees should not be entirely blamed for the failure. Employees should inform their supervisors of risky attempts, demonstrate them as fully as possible, and minimize the risks.
7. Learn from mistakes-learning from mistakes is a valuable asset.
There are inevitably mistakes and setbacks in all work. When admitting mistakes, we must have a frank mind, carefully analyze the causes of mistakes, and be good at summing up lessons, so as to correct mistakes and move towards success. Constantly summing up lessons from mistakes is often a valuable asset that is difficult to obtain in books and successful events.
8. Huaxia brand creates first-class service
The success of an enterprise lies not in how many new products it produces, but in how many fine products it produces and how many brands it creates. Brand is the comprehensive embodiment of enterprise's excellent quality, advanced concept, excellent service, market demand, brand and popularity, and has won social recognition. Every post should have a sense and level of quality products. Quality lies in improvement day by day. If there is a daily increase of 1%, there will be great progress after half a year. Only in this way can we strive for perfection and innovate China brand-catch up with first-class service.
Fourth, scientific management to improve the efficiency of enterprises.
1, management by objectives-Give full play to the initiative and creativity of employees, and correctly use management by objectives, which can fully mobilize the enthusiasm of subordinates.
Leaders at all levels should make good use of the method of management by objectives, and formulate feasible subordinate work goals, stage goals and measures to be achieved together with employees according to their own goals.
2. Authorization is an important principle of management by objectives.
Management by objectives is achieved through correct authorization, and whether authorization is correct is a sign to measure the level of leadership. Leaders at all levels should carefully specify the scope, fully authorize and give full play to their enthusiasm according to their subordinates' abilities and specialties after their work objectives are clearly decomposed. This is one of the most effective ways to cultivate employees' ability and sense of responsibility. After authorization, the leader's responsibility is to know the situation, give necessary guidance, drive and coordination, and give timely evaluation, and generally do not overstep the command.
3. Result-oriented-evaluation focuses on results.
Another important principle of management by objectives is result-oriented.
Results-oriented does not encourage "unscrupulous for the benefit" or simply "judging heroes by success or failure". When engaging in risky and instructive projects, when mistakes and setbacks occur, we should evaluate them according to the principle of encouraging attempts.
4. Be reasonable-be a good coach and assistant.
The important duty of a leader is to plan, organize and coordinate people's work. Leaders at all levels should not forget this main responsibility because of things.
Leaders at all levels should be good coaches, adopt "step-by-step management", fully understand the situation, better guide and encourage subordinates' work, and leaders at all levels should also be good assistants, serve subordinates and colleagues, and create conditions and opportunities for their success. Only by constantly learning and striving to improve their own ability, management level and quality can a leader truly become an excellent leader and adapt to the requirements of the company's continuous development.
5. Discipline and order-keep pace and improve overall efficiency.
Strict discipline and order is not only to abide by the system of commuting time, but more importantly, to develop a good style of doing things in strict accordance with the prescribed procedures and instructions, thus improving the overall work efficiency. While constantly summing up practical experience, the company should especially strengthen the study of advanced management ideas, such as McDonald's customer service plan and the rapid promotion of Microsoft and Intel products. Through continuous research and practice, we have gradually formed management standards and working procedures with China characteristics.
6. Efficiency is the life of an enterprise.
All departments and employees should work hard, constantly improve their work culture, improve their service skills and improve their working methods to make them as reasonable, concise and efficient as possible. For the overstaffed and inefficient departments, the company will take serious rectification measures in time.
Everything we do must stand the test and verification. Only by being serious can we ensure quality, reduce unnecessary labor and improve efficiency.
7, saving-saving is profit.
Thrift brings prosperity, luxury brings failure. Being a man, doing housework and running a business are all the same.
Thrift must be implemented in action to ensure the best service quality at the lowest cost. Every link should try to save, put an end to waste, start from a little bit, save a piece of paper, save electricity once, and form good habits. Saving is not against the investment that should be made. Investment must be in place in time, the money should be spent as much as possible, and the money that should not be spent should not be spent.
Diligence and thrift can not only bring benefits to the company, but also have great significance for improving work style, promoting spiritual civilization and enhancing cohesion.
8. Profit-the basis for the development of enterprises, employees and shareholders.
Profit is the most important measure to measure the company's contribution to society, and it is also the basis for the common development of company employees and shareholders. We adhere to the business policy of focusing on self-accumulation and not borrowing heavily, and strive for more profits on the premise of conforming to the company's business principles.
9. Civic obligation-to be an excellent employee of the enterprise and an excellent citizen of the society.
Companies are part of society, and employees are also members of society. Employees should fulfill their civic obligations, abide by national laws and regulations, observe social morality and promote civilization and progress.
Respect each other and be loyal to the cause of China.
Sincere service, condense customers.
Strive for innovation and integrate China brand.
Scientific management to improve enterprise efficiency
This is the corporate culture of China people, which was summed up and enriched in the process of hard struggle. Not deliberately pursuing originality is the same value concept for all employees. The society is developing. Under the cultural banner of Huaxia Company, everyone should be proud of being a member of Huaxia.
The world economy is developing with each passing day, the market competition is becoming increasingly fierce, opportunities and risks coexist, and the crisis is always with us. However, as long as we unify our understanding and actions with the culture of Huaxia Company and do it in a down-to-earth and serious way, the cause of Huaxia will surely move from today's victory to tomorrow's glory.