The work of the hotline 12345 is subject to democratic supervision by deputies to the people's congresses at the corresponding levels and members of the CPPCC, and the operation of the hotline 12345 and the handling of various departments are submitted as required, and the hotline is publicized to the public in an appropriate way and actively accepted by the society.
Comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure the demands of the masses.
The mayor's public telephone duty room is an office of the general office of the municipal government. It is a specialized agency responsible for the mayor's public telephone work. It works under the leadership of the deputy director in charge of the general office of the municipal government. The mayor's public telephone duties include:
1, publicize the principles and policies of the party and the government, reflect social conditions and public opinion, and assist leaders in dealing with social hot and difficult issues;
2, responsible for accepting the masses' criticisms, opinions, suggestions and demands on government work, reflecting important social problems and major emergencies;
3, responsible for accepting, coordinating and solving the difficulties and problems encountered in the daily life of the masses;
4, the city's district and county people's governments, municipal government departments and public service units and other public telephone work inspection, supervision and guidance;
5, responsible for the construction and development of the mayor's public telephone network;
6, responsible for the mayor's mailbox work and letters from the masses.
legal ground
Constitution of the people's Republic of China
Article 99 Local people's congresses at various levels shall, within their respective administrative areas, ensure the observance and implementation of the Constitution, laws and administrative regulations; To pass and issue resolutions, examine and decide local plans for economic construction, cultural construction and social undertakings within the limits of authority prescribed by law.
The local people's congresses at or above the county level examine and approve the national economic and social development plans, budgets and their implementation reports within their respective administrative areas; Have the right to change or revoke inappropriate decisions of the Standing Committee of the people's congress at the corresponding level.
The people's congresses of ethnic townships may, within the limits of authority prescribed by law, take specific measures suitable for ethnic characteristics. Article 111 Residents' committees or villagers' committees established in cities and rural areas according to the residential areas of residents are grass-roots mass autonomous organizations. The directors, vice-directors and members of residents' committees and villagers' committees are elected by residents. The relationship between residents' committees and villagers' committees and grass-roots political power shall be stipulated by law.
Residents' committees and villagers' committees shall set up people's mediation committees, public security committees and public health committees to handle public affairs and public welfare undertakings in their residential areas, mediate civil disputes, help maintain social order, and reflect the opinions, demands and suggestions of the masses to the people's government.