1, responsible for accepting customers' planned maintenance requests or proposing planned maintenance suggestions; Plan the appointment procedure after the customer agrees; Responsible for receiving customers who come to consult business or send cars to enterprises for maintenance; Seriously ask the customer's intentions and requirements.
2, responsible for assisting technicians to carry out technical diagnosis of vehicle maintenance, determine the maintenance content and approximate construction period. Responsible for maintenance quotation, determine the customer's incoming maintenance time or planned maintenance time. Responsible for vehicle delivery procedures with customers and workshop maintenance personnel.
3. Responsible for monitoring the daily progress of maintenance business. Responsible for consulting and handling supplementary maintenance opinions. Responsible for completing vehicle maintenance, checking the technical condition of vehicle surface and related items on the vehicle, taking care of the customer's delivery and preparing the customer's delivery information.
4. Responsible for receiving customers who come to the enterprise to pick up the car, guiding the customers to complete the car inspection, reporting the maintenance environment to the customers, planning the settlement process and sending it to the customers. Responsible for customer consultation, telephone call back and complaint handling.
5. Be responsible for business statistics and business file management. In addition, the automobile service consultant should track and improve the after-sales service customers all the time. Actively accept factory training and company training; Responsible for all parts when customers come to the store for maintenance; Actively handle customer complaints and keep them within a reasonable range; Control the vehicle maintenance progress through the control panel; Responsible for ordering out of stock and taking care of guests when they arrive; Reasonable suggestions.