In the implementation of IT projects, six sigma management is of great significance, mainly reflected in the following four points.
First of all, six sigma management can effectively measure the value of IT implementation. Through the test of six sigma method, every process in the project must reach five levels, that is, there are no more than 230 defects in 6.5438+0 million repeated monitoring.
Second, Six Sigma management can improve the performance of the organization by improving the service quality and operational efficiency of IT departments.
Third, Six Sigma management is customer-centered, which can improve the service quality and operational efficiency of IT departments and reduce IT implementation costs.
Fourth, six sigma management can help enterprises create first-class corporate culture. Six sigma aims to achieve perfect quality, and its advantage lies in improving and ensuring quality from the IT implementation process, rather than checking and controlling quality from the results. This not only reduces the steps of quality inspection and control, but also avoids the cost of rework. More importantly, the management of Six Sigma has cultivated employees' quality awareness and integrated this quality awareness into the corporate culture.
First, establish a long-term organization.
Six-horse management is more complicated than other management methods. Therefore, it is very important to establish a long-term six-horse organization for the successful implementation and application of six-horse. Six Sigma organizations are generally composed of advocates, supervisors, black belts, green belts and project team members. Six Sigma Promotion Committee is generally composed of senior leaders of the company, which regularly evaluates the progress of IT implementation projects and points out the advantages and problems. Advocates are generally held by the company's top management, providing various resources for the project. The director black belt is selected from the management and technical personnel of various departments and is responsible for organizing, coordinating and promoting IT implementation projects. The black belt is selected from middle-level management and technical personnel and is responsible for the implementation and promotion of the project. Green belt and project team members are generally composed of grassroots backbone personnel.
After an IT implementation project is completed, the Six Sigma organization still exists and continuously monitors the operation of IT system and the effect of IT implementation to achieve continuous improvement.
Second, six steps of suitable horse management
Six Sigma is another powerful management tool that can help enterprises improve their core competitiveness after management methods such as balanced integration, benchmarking and customer relationship management, and has achieved great success in the practice of many companies. It is the advantage of six sigma management to find potential or hidden problems in advance and deal with them.
Six sigma is no longer a simple quality management method of manufacturing business process, but gradually becomes an effective management method and strategy to improve service business process. Adopting six sigma management may be a new way out for enterprise IT management at present.
Three, six steps to achieve six horses.
The realization of six-horse management can be composed of six steps: establishing operational problems and measurement indicators that need to be improved, establishing a lean improvement team, identifying the potential causes of problems, exploring the root causes, realizing long-term improvement measures, and showing and celebrating the improvement results. These six steps also apply to IT implementation.
The first step is to establish problems and measurement indicators.
First of all, IT is necessary to make clear what operational problems IT implementation will improve. IT should meet three criteria: identifying the impact of things that IT implementation will improve, defining the scope of things that IT implementation must improve, and conveying knowledge.
Taking the implementation of enterprise ERP system as an example, we must first make clear what improvements the implementation of ERP system will bring to enterprise operation and find out the ERP implementation methods that can enhance customer satisfaction. Secondly, it is necessary to determine the measurement indicators, measure the gap between the current situation and customer demand, and find out the key measurement standards. Thirdly, IT is necessary to convey the effectiveness of ERP implementation to business departments and reach an understanding with them so that they can understand and support IT systems.
The second step is to establish an improvement team.
After the establishment of Six Sigma Project, an effective improvement team must be set up immediately. At this point, from the original assignment of a team to solve the problem, to arrange the problem for team members to solve.
Before building a team, the head of IT department must get the approval of managers at all levels. Moreover, the top management of enterprises should realize that supporting teamwork is to support the construction of corporate culture. Managers must consciously reflect on the way they lead their subordinates. When forming a team, we should pay attention to combining people with different educational backgrounds, experiences and knowledge, and train team members to master the improvement tools in the six suitable horses and the methods of successfully using the six suitable horses.
The third step is to determine the potential cause of the problem.
After finding the operational problems that need to be improved and establishing the improvement team, it is necessary to determine whether all steps, policies and measures should be put in place in one step to create services or products for customers. In addition to improving quality, eliminating unnecessary steps can also reduce the implementation cost and shorten the implementation cycle. The way to determine the potential cause of the problem is to draw a flow chart. There are two basic flowcharts: linear flowchart and cross-departmental flowchart. Both methods should first put forward the existing situation and then determine the appropriate situation. Subsequently, the system should be reorganized and changed from the existing state to an appropriate state.
The fourth step is to explore the root causes.
The action plan of exploration includes four parts: what needs to be done; Who will do it; When to arrange to do it; What is the status of action items, especially overdue items?
It usually takes several months for six projects to find all the root causes, implement solutions and obtain the expected results. With the deepening of the exploration process, we will find more new things to do and new information to collect. In this way, the action plan has become a historical record.
The fifth step is to make the improvement measures long-term.
Six sigma management will not end with the end of IT implementation projects, but requires enterprises to form a specific culture and formulate long-term improvement measures, so as to continuously improve.
The key to the successful implementation of six smart horses is to take customers as the center, internal conflicts will gradually disappear, and everyone will strive to do things better. This will become a new idea to promote cultural change. With the cultural atmosphere that encourages employees to carry out orders without thinking, it will be transformed into an atmosphere that encourages employees to give full play to their skills and constantly think about better working methods, and the working environment will also undergo positive changes.
Show and celebrate the improvement results.
The IT implementation team should show the contribution of IT implementation to the enterprise in time. During the whole IT implementation process, leaders should always affirm the work of the team.
IV. Main points of application
In the application of six-horse management, enterprises should also pay attention to the following four points.
First of all, a qualified Six Sigma manager. At present, China is short of six qualified horses. Therefore, enterprises should ensure that there are enough full-time personnel before starting the six sigma management. At the same time, it is also an effective method to use professional consulting companies.
Second, the communication between IT department and business department. In order to successfully apply the six sigma method in IT implementation, IT is necessary to accurately define the process of IT implementation, the process of IT implementation evaluation and the improvement measures obtained in the process of implementation. This requires a lot of communication between IT personnel and related business personnel.
Third, transform the corporate culture that is incompatible with Six Sigma. The famous management scientist Hod Gates once pointed out: When strategy conflicts with culture, culture always wins; When the corporate culture is incompatible with the spirit of change, the efforts of change will fail. Applying six sigma management in IT implementation is not only a strategic move of the company, but also a change. This requires enterprises to use six sigma to improve the efficiency and quality of IT implementation, and at the same time transform the unsuitable corporate culture to ensure the success of six sigma management application.
Fourth, pursue perfection but tolerate failure. The essence of six-horse management is to provide perfect and high-level services, while trying to reduce the cost of poor quality of enterprises. Perfect service is working towards 3.4PPM. Therefore, it is necessary to explore and take some measures to improve the production and service system of enterprises and even carry out brand-new design to establish a six-sigma corporate culture. In this process of pursuing Excellence, not every method, means and measure is very correct, effective and useful. It is possible that some attempts have failed. Six-horse management emphasizes the pursuit of perfection, but it can also accept or deal with occasional setbacks, sum up experiences and lessons from mistakes, and make long-term continuous improvement!