Xiao Nuo answer:
Hello!
The contents of health insurance products are complicated, and it is difficult for the insured and the insured to understand them deeply only by publicity materials or insurance clauses. Providing all kinds of insurance consultation is an important part of insurance company's pre-sale service. Insurance consultation is mainly realized in three ways:
First, through the company's website, television media, paper media and other public channels to release the relevant information of insurance companies and insurance products to the public, to help consumers understand the general situation of insurance companies, and at the same time publicize the company;
The second is to answer various questions through the customer service phone set up by the insurance company;
The third is to provide one-on-one consultation service through insurance salesmen, and adopt various service methods such as individual consultation, fixed-point service and product introduction.