What does it mean to consult the issuing bank for details of the repayment failure of Industrial Bank?

Users who fail to repay the credit card bill of Industrial Bank, please contact the issuing bank of Industrial Bank for consultation. The issuing bank refers to the bank that issues credit cards. When users apply for a credit card, they will fill in the information of the issuing bank. If the repayment fails, users need to contact the issuing bank to find out the specific reasons, so as to take corresponding solutions.