Jushuitan became the first cooperative enterprise in the customer service platform, and established a good communication relationship between merchants and customers, ensuring the smooth and safe transactions between the two parties.
Jushuitan customer service platform is the official platform launched by Alibaba in the field of customer service, which integrates a variety of functional products to assist customer service personnel to improve customer service efficiency, including intelligent customer service reception center, chat record quality inspection report, seller consultation hotspot analysis, real-time reception data monitoring and so on. In the future, it will be connected to Xiaomi (Robot) in Niu Qian store.
Pool function:
Help merchants realize the automation of manual tasks, support manual customer service to automatically realize the mechanized work that needs manual operation now, such as dunning, address checking, etc., and save labor costs.
Support the automatic push of messages triggered by the status change of key nodes of orders/logistics, and realize the push of all-link messages of orders such as shopping instructions, receiving instructions and after-sales process instructions, improve customer care links and enhance customer service experience. At present, it has been online to support two scenarios: automatic payment reminder and automatic address search.
References:
Jushuitan official website