Summary of Front Desk Work in Stomatological Hospital: 5 articles
Summary of Front Desk Work in Stomatological Hospital 1
Time is always fleeting. I have gained a lot and felt a lot since

Summary of Front Desk Work in Stomatological Hospital: 5 articles

Summary of Front Desk Work in Stomatological Hospital 1

Time is always fleeting. I have gained a lot and felt a lot since I worked at the front desk for a year. Since I took office, I have tried my best to adapt to the new work of the working environment and the front desk, and earnestly performed my duties and completed all the work.

First, the daily work content

1, transfer calls, accurately transfer visitors' calls, and treat harassing calls gently to improve work efficiency.

2. Receive and guide visitors and cooperate with the personnel department to register the applicant's information.

3. Update the address book. In view of the company's large personnel transfer and many new employees, the address book cannot be changed in time, which affects the communication between departments and between customers and the company. Therefore, we should do a good job in follow-up work, update the address book in time, and often communicate with various departments in future work to get correct information in time.

4. Attendance records: enter fingerprints for new employee registration and make supplementary attendance records.

5, record the daily duty, and clean the front desk and VIP room.

6. Turn on the led screen at 9:30- 10:00 every day and check its usage. If there is any fault, contact relevant personnel for maintenance immediately.

7. Clean the offices of the general manager and chairman.

8. Receive daily newspapers and emails and hand them over to relevant personnel in time.

9. Distribution of company documents. Distribute documents to all departments in time and quickly convey the company's policies and measures.

10, meeting work, notify personnel to attend the meeting on time before the meeting and prepare tea; Tea should be added in time during the meeting; Clean the meeting room after the meeting.

1 1. Register the temperature every day, turn on the air conditioner as required and make records.

12, check the front desk lamp, VIP room and warehouse lock after work to ensure that the air conditioner and computer power are turned off.

Second, the existing problems

You don't do things carefully enough, you don't think comprehensively, and sometimes you forget things. At present, the company has a large turnover of personnel, and there are many and frequent people going in and out, which has caused some omissions.

Third, give yourself advice.

1. As an employee of the general office, besides being down-to-earth and conscientious, we should also pay attention to communication with various departments. Understand the development of the company and the work content of each department. With these knowledge reserves, you can answer the questions of visitors in time and accurately, and transfer the calls of callers accurately.

2. In accordance with the provisions of the premise, but also pay attention to methods, a firm attitude, euphemism, and strive to improve the quality of service.

3. Be considerate and careful in doing things. Sometimes a small problem can make a big mistake, so always think of the consequences first.

4. Work progress and problems encountered in the process of work should be fed back to the superior because they cannot be handled in time.

5. Strengthen the study of etiquette knowledge. Studying at work is not enough. After work, you must also learn relevant professional knowledge and understand the common sense of etiquette that you must abide by when interacting with people.

These are exactly what I lack in my work. Through thinking, I think that no matter which position, no matter what job, it is a part of the overall organizational structure of the company, and it is for the overall goal of the company. For the front desk work, it should be "the starting point of company image and service". Because for customers, the front desk is the first step for them to contact the company, and it is also the first impression of the company. The first impression is very important, so the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. With the understanding of its importance, I further thought about how to do my work well. So I will definitely work harder in the days to come!

Summary of Front Desk Work in Stomatological Hospital II

Time passed so quietly that I couldn't count the first few years in the hospital. In the past 20 years, I have successfully completed this year's work tasks with a serious and responsible attitude. The following is a brief summary of my work:

I. Reception services

1, warmly receive patients and outsiders, actively arrange and contact patients and outsiders for treatment, and try to shorten their waiting time.

2. Ask the newly diagnosed patients to fill in the medical records and check all the contents. In order to ensure the accuracy of patient information, the change of patient address and telephone number should be corrected in time.

3, patients waiting for more than 20 minutes, should take the initiative to explain to patients, can't receive work-related personnel at the front desk, talk about and deal with things that have nothing to do with work.

4. Manage the audio, TV and computer, and keep the waiting room clean, tidy and quiet.

Second, work service.

1, answer the phone and do a good job of doctor-patient communication.

2. Accurately converting medical records into computer medical records are closely related.

3, do a good job of half a year to one year on the day of the patient's return visit and make a detailed registration, and do a good job of doctor-patient communication when problems are found.

4, do a good job of sending and receiving the mechanic model, and make a detailed registration.

5, do a good job of charging, timely cash, clean up the accounts.

Third, it needs improvement.

1, the art of language communication needs to be studied more, not too impatient, but gentle.

2. News should be uploaded and released quickly without delay.

3, more actively do a good job of patients' return visit.

In the past year, I worked hard, never took a day off for personal reasons, and devoted myself to the front desk work of the hospital. In the new year, I will live up to the hope of the leaders, make the front desk work more detailed and concrete, and better serve the departments and patients.

Summary of Front Desk Work in Stomatological Hospital III

The coming year 2000 is a full, busy and happy year. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past month, under the guidance of Stomatological Hospital, with the care and help of department leaders and the friendly cooperation of colleagues, we have made great progress in our work and study.

First, improve the service quality and standardize the front desk service.

The front desk is the starting point to show the image and service of the hospital. For customers, the front desk is the first step for them to contact our hospital and the first impression of the hospital, which is very important. So the front desk represents the image of the hospital to a certain extent. At the same time, the hospital's service to customers begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, we must do our work well. Strive to improve the quality of service. Answer every call carefully, answer questions carefully and make records, and dispatch, transmit and report according to the department or person in charge involved in the information. When customers visit, we will always pay attention to maintaining a good service attitude and warm reception. Cleverly answer the questions raised by customers in the right environment. Smiling, patient and meticulous, warm tips. In our spare time, we will strengthen the study of telephone skills and service etiquette. Constantly recharge yourself to adapt to the rapid development of beauty salons.

According to records and statistics, since I came to the hospital on October 9th, I have filled in-times, received visiting guests-times, ordered drinking water-times, made employee attendance sheets-times, transferred calls-times, updated address book-times, sent and received by express-times, counted purchasing inventory-times, sent and received faxes-times, and printed documents-times.

Second, do a good job in warehouse management, inventory the warehouse on time, and classify the items.

Strictly follow the hospital system, so that every entry and exit is registered. Check the integrity of the goods in time and report the lost or damaged goods to the relevant departments in time for purchase or maintenance. According to statistics, since 2065438 1 month, various items in various departments have been put into storage for more than * * times, and all the items put into storage have corresponding outbound records.

Third, we should focus on the overall situation, regardless of personal gains and losses.

Whether it is working hours or vacation time, the hospital has temporary task allocation, and we all obey the arrangement and actively cooperate without finding any reason to shirk it.

As a member of-,we will dedicate our strength to serve the hospital. Usually actively participate in the activities organized by the hospital, strengthen the feelings between colleagues and the communication between departments. And learn more about the basic situation and business content of the hospital. In order to work better in the future, we will continue to lay the foundation.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So we will do everything with our heart. Thanks to the teaching of department leaders and the opportunity given by the hospital; Through these days' work, I also clearly see that I still have many shortcomings. In the days to come, we will strengthen our study and strive to do our work better!

Summary of Front Desk Work in Stomatological Hospital 4

20-2000 is the first year of our outpatient service. With the correct leadership and strong support of the Health Bureau and the joint efforts of all staff, our hospital has actively implemented the spirit of regional bureau documents, continuously increased infrastructure construction, and comprehensively improved medical quality and service quality, and achieved certain results in all work. Looking back on our work in the past year, we mainly

First, pay attention to equipment investment and vigorously improve service capabilities.

The year of 20- 2000 is the "year of opening" and "year of development" of our college. Under the leadership of the board of directors of our college, we adhere to the perspective of "high starting point, high standard and high taste" and the concept of "occupying the market, laying the foundation and operating at cost" in and around the town.

1. Vigorously strengthen equipment investment. Invested heavily in introducing Korean dental implant system, Japanese root canal therapy system, tooth whitening and sandblasting cleaning system, low radiation dental-optical system, mobile phone anti-infection disinfection system, etc. And constantly improve our service capabilities.

2. Adhere to humanized standards and carefully plan and decorate the clinic. Our hospital has set up "three rooms and two districts". The three rooms are specialized consulting room, orthodontic room and comprehensive treatment room respectively, and the second area is two leisure waiting areas, one is mainly TV and the other is mainly newspapers and periodicals, so as to meet the waiting needs of different groups of people and let them enjoy medical services in a comfortable and elegant environment as much as possible.

Second, pay attention to quality management and put an end to cross-infection.

Our aim is "medical safety is no trivial matter, patients' interests are no trivial matter, and all defects can be avoided", and medical quality management is our lifeline.

1, set up a leading group for medical safety management special work, with the dean as the leader of the leading group, who is directly responsible for all medical safety work in the hospital.

2. Strictly implement the management standard of oral infection in Zhejiang Province, introduce an efficient mobile phone disinfection system, and at the same time vigorously strengthen the cleaning, disinfection and sterilization of medical devices and the recycling of medical wastes, effectively eliminate cross-infection and ensure medical safety.

3, painless medical treatment, in order to reduce pain, we insist on using imported superfine needle and imported blue anesthetic, with careful and meticulous operation, combined with detailed treatment plan, weigh the advantages and disadvantages between the plans, * * * With the formulation of treatment plan, we actively obtain the informed consent of patients in advance at each step.

4. Affordable medical care. While increasing medical expenses, improving medical quality and investment in advanced equipment, we strictly implement and charge the fees of non-profit medical institutions lower than those of the Provincial Price Bureau, which directly benefits the masses at the most affordable price and has won unanimous praise from the masses.

Third, pay attention to the connotation of service and establish a good reputation.

"Service and reputation" is our goal. In our daily outpatient service, we always adhere to the concept of "people-oriented" and constantly improve the quality of service.

1. Carry out the service mode of "smiling, greeting actively, being responsible for the first question and seeing the hospital off", and change "I want to serve" into "I want to serve".

2. Strictly implement the five-tone activity, that is, "there are greetings, questions and answers, delivery, explanations that you don't understand, and apologies that you are not satisfied with".

3. make an appointment for the clinic. In order to save patients' waiting time, we have opened an online appointment service and a telephone hotline to facilitate everyone to see a doctor. As long as patients receive the first examination and treatment in our hospital, they can make an appointment for the next visit in various ways according to their own convenience.

4. Continuously improve the management of outpatient website, so as to facilitate patients to inquire about oral health information, understand all kinds of information in our hospital and communicate with doctors and patients.

5. Always pay attention to the cleanliness, elegance and comfort of the consulting room environment, keep the windows bright and quiet, and provide free tea for waiting patients and their families.

Fourth, pay attention to contributing to society and actively carry out social welfare activities.

According to the characteristics of our hospital and the needs of the masses, we constantly unite and organize employees to join social welfare undertakings, and give play to angels in white's humanitarian spirit of saving lives.

1. A youth volunteer service team was established to participate in community health services in the form of organizations.

2. Carry out the activity of "Paying Attention to Love send warm Late". We regularly organize excellent medical staff to the old people's palaces and apartments in each village for oral health examination for the majority of the elderly, and give away oral medical drugs for free.

3. Organize young volunteers to go deep into the countryside and go door to door, providing free visits, follow-up activities, oral health education and giving away oral health products.

4. Actively participate in the "Charity One-Day Donation" activity and donate nearly 10,000 yuan to earthquake compatriots on various occasions.

5. Actively carry out "Love Teeth Day" activities. On-, this year organized medical staff to take to the streets and carried out free clinic activities with the theme of paying attention to the oral health of middle-aged and elderly people. People who come to the site for oral examination and blood pressure measurement are in an endless stream, scrambling for each other. During the activity, we * * * presented medicines and vouchers to the elderly who were over-10,000 yuan, and distributed more than-10,000 oral publicity materials.

In short, looking back on the work in the past year, we can see that there have been new progress in all work bases, new measures and new breakthroughs in the situation. At the same time, we are also clearly aware that there are still many shortcomings in our work. In the new year, we will work harder, forge ahead, be realistic and pragmatic, and create new achievements for the construction of our hospital.

Summary of Front Desk Work in Stomatological Hospital 5

First, pay attention to equipment investment and vigorously improve service capabilities.

Second, pay attention to quality management and put an end to cross-infection.

Our aim is "medical safety is no trivial matter, patients' interests are no trivial matter, and all defects can be avoided", and medical quality management is our lifeline.

1, set up a leading group for the special work of medical safety management, led by the head of the hospital-director, who is directly responsible for all the work of medical safety in the hospital.