Simba, a well-known anchor, frequently went on hot search because of the Bird's Nest incident.165438+1On October 27th, Simba issued a statement acknowledging the existence of exaggerated propaganda, and took the initiative to solve the problem, giving one refund and three compensation. Recently, CCTV financial channel reporter visited Xinxuan Guangzhou live broadcast base and interviewed the relevant person in charge of Xinxuan on the Bird's Nest incident.
Xinxuan appeals to users to contact customer service for a refund. According to an interview with CCTV Finance, Xinxuan is now fully fulfilling its commitment to consumers. Since the announcement, Xinxuan has a team of nearly 200 people, constantly communicating with consumers. The company is very busy from top to bottom, and the customer service team often works until four in the morning. The person in charge of Xinxuan said that because it involves user privacy, Xinxuan can only get in touch with users through passive user collection, which has delayed the progress of restoring to the original state to some extent.
Xinxuan Fraud Prevention Announcement:
Recently, with the arrival of the "Double Eleven" online shopping peak, all kinds of overseas telephone fraud, information fraud and online fraud have emerged one after another. Xinxuan reminds users that your products will be sent out one after another. Please be patient and don't believe other people's lies, such as "the products you buy have quality problems", "the products you buy need to pay XX amount" and "the products you buy need to pay freight" and so on. You just have to wait patiently for the goods to be received. If you have any questions, please contact the official customer service of Xinxuan, and the customer service will patiently answer your questions.
Once you find that you are suspected of fraud, please keep the chat records and other evidence properly, and report it to the public security organ immediately, or report it to our official Weibo "Xinxuan Official Weibo", and we will reserve the right to legal proceedings. Guangzhou Baiyun police also specially reminded that when encountering strange phone calls or quality claims, refunds and other information. After online shopping, I claimed to express delivery or after-sales customer service, and verified the situation with the seller through the formal platform at the first time. If you encounter any abnormal situation, please call 1 10 to call the police.