China Telecom has built a comprehensive service window to realize the service concept of "one-stop access and one-stop purchase" for customer service. Adopt the national unified special service access code 10000, integrate the original special service numbers, and provide users with services such as consultation, inquiry, acceptance and complaint of various telecom services with telephone network as the main information exchange mode, and establish fast customer response centers for basic telecom services and various telecom value-added services based on customer service platform.
The first channel, one-stop purchase.
The most personalized service.
It has the dual functions of business acceptance and active marketing.
The comprehensive embodiment of timeliness, thoughtfulness and meticulousness of service.
Highly intelligent service platform and excellent business generation environment meet various business operation requirements.