1, did you just contact the customer and only introduced the product, and then the customer didn't reply? In this case, the customer is either very busy, you don't reply for a long time, your product is unattractive, or you can't meet the customer's needs, and you haven't found the customer's real intention yet.
2. If the customer who quoted the price doesn't reply to the message, it may be that the customer just needs a quotation for a simple inquiry, and probably knows the market. It may be bargaining at the price, or it may be bargaining with other companies at your price. In this case, just keep in touch. Without close follow-up, you are not the first choice for customers.
3. If it is a large-scale high-quality customer, you can come to visit and give the customer a sample to try out. There is a saying in the sales industry that it is better to play once than to simulate a hundred times, and it is better to meet a person than to play a hundred times. First of all, it will deepen the influence of customers on you and the company's products. Secondly, some phone calls are not convenient to say in person.
4. Determine whether the person you contact is directly responsible. If not, you can ask the customer for the contact information of the person in charge, because it may be just the leader asking for the price, and the real order may be someone else.
Effective ways to follow up with customers
1. Follow-up after the initial meeting
After meeting with potential customers, completing the promotion and feeling that the transaction has started, your enterprise must receive the customer's reply within three days after the initial meeting. Your enterprise must send a follow-up contact channel or a gentle reminder email to potential customers. The key to this kind of email follow-up is to promote dialogue with potential customers, and enterprises must pay more attention to customer responses.
Step 2 send a thank-you letter
This is a way for enterprises to contact customers and express their expectations for the future. For example, if you have senior customers, you can also include contact information in the email, such as email address and telephone/email contact number (if they have any obstacles or problems).