A customer asked the non-business personnel of our company for business requirements. If you are a non-business person? Please describe how to communicate with this customer.

First of all, you should know that the key to effective communication with people is not to prove that you are right, but to achieve the purpose of communication. As far as the topic is concerned, you can take the following ways:

1. Effective communication should be based on each other's real thoughts. Don't think that if you say it, others will certainly accept your information.

2. Communicate with what the other person can understand, remember to show off your knowledge or deviate from the content to complicate simple questions.

3. communication should be concise and to the point. Say different things to different people.

4. Eloquence is not equal to good communication. The purpose of communication is to make the other party accept your ideas, not to refute them.

Communication is the most common thing in the workplace. Because of this, communication skills are also necessary skills for everyone in the workplace. In order to solve the problem of "speaking difficultly" for people in the workplace and newcomers in enterprises, Shanghai Ruiyou Consulting independently studied the copyright courses "Structured Expression in the Workplace" and "360 Communication Strategies in the Workplace", which solved this kind of problem well, made it difficult to speak, and improved the natural work efficiency.