What is 1. 12304?
12304 refers to the China government service hotline, which aims to provide the public with a variety of necessary information services such as contact information, policy and regulation consultation, complaints and reports, consultation and suggestions of government departments and relevant institutions. This telephone number was set up by the State Organs Administration Bureau on June 5438+February 2009, and has now become one of the major government service hotlines in China.
Scope of service 2. 12304
The public can call 12304 to provide services such as government consultation, appointment, inquiry, feedback and hotline reporting. These services cover government information disclosure, social insurance, administrative licensing, taxation, environmental protection, culture and sports, food and drug safety and many other fields. At the same time, 12304 supports multilingual services to facilitate foreigners and language-impaired groups.
3. 12304 Usage and Precautions
When using 12304, you need to dial the phone number, and the system will automatically prompt the voice service, and conduct voice navigation for the user, so that the user can choose the corresponding service type for consultation according to the guidance.
If the user needs to consult a specific department or institution, the system will automatically transfer or tell the user how to make follow-up contact. There are some precautions when using 12304. For example, don't use this service for fraud, extortion, threats and intimidation, or you will be punished by law.
4. The role and significance of12304 to society
The appearance of 12304 has greatly facilitated the actual needs of the public, eased the information asymmetry between the government and citizens, improved the efficiency of government affairs, accelerated the pace of transformation and upgrading of government services, and improved the transparency and credibility of the government. 12304, as a national hotline, plays an important role and significance in improving people's happiness in life and safeguarding human rights.
Summary: To sum up, 12304 is a popular and convenient government service telephone. With the support of modern information technology, it has become an important antenna for government services. It has a wide range of services and is easy to use, especially for the disadvantaged and poor groups, which can greatly improve people's living standards and happiness.
However, it should be noted that when using 12304, people should respect social rules, abide by government administrative regulations, and use services reasonably to avoid adverse effects on others and society.