1, preparation before dialing
Before dialing 12320, you need to prepare valid certificates such as ID card and household registration book, as well as questions to be consulted and relevant background information.
2. Call 12320.
Pick up the phone and ring it. After hearing the beep, you can start dialing 12320.
Step 3 wait for the connection
In the process of dialing, you need to wait patiently for the connection. If you haven't been connected for a long time, you can try calling many times or try again later.
4. Voice prompt
After connecting, you will hear a voice prompt, prompting you to enter your ID number and password. At this time, you need to listen carefully to the voice prompts and input relevant information according to the prompts.
Step 5 ask questions
After successfully entering the human service of 12320, you can ask the customer service staff about your concerns. When asking questions, you need to express your questions and related background information clearly and concisely, so that the customer service staff can help themselves better.
Step 6 wait for a reply
After consulting the question, you need to wait for the reply from the customer service staff. When waiting, you can wait patiently or try again later.