If you know the rider's name, you can provide the rider's name and order number to the other party through the online customer service or hotline contact platform of Meituan, Hungry and other takeaway platforms. The platform will find the rider's contact information according to the information and transfer the money. At the same time, if you need to consult the rider for additional delivery requirements or other questions, you can also directly call the rider's contact number and communicate with him through the contact rider function in the platform. The platform will also protect the private information of both parties.
In addition, if you need to complain about the rider, you can also do the corresponding operation on the platform, provide the relevant order number and rider information, and the platform will investigate and give corresponding solutions according to the situation. In short, whether looking for, contacting or complaining about riders, using the related services provided by the take-away platform can better protect consumers' rights and enhance the user experience.