1 announcement information service
The service desk should provide train information, late and late information, service information announcement and lost goods information release. The service desk is equipped with 1.2m high passenger information screen, which is adjusted according to the service desk size: 6.3m service desk is equipped with 3.6m screen; 5.4m service desk with 2.7m screen; The 4.5m service desk is equipped with a 2.4m screen.
2 Self-service information service
The service desk can provide seat inquiry, station function layout, business format information, municipal traffic information self-service inquiry service, etc.
3 Consultation and complaint services
The service desk should provide passenger consultation service, accept the needs of on-site passengers and provide travel consultation service.
4 ticketing service
The service desk can provide passengers with ticket change and railway membership services, and support payment methods such as cash, bank card, Alipay and WeChat.
Five major passenger services
Provide related services such as getting on and off the station and auxiliary equipment for key passengers. Provide wheelchair loan service for the disabled.
6 Integrated service
Stations that implement "integration of entry and exit", "integration of inspection", "integration of sales service" and "integration of emergency monitoring" shall provide services such as real-name registration system verification, ticket inspection at the entrance, ticket inspection at the exit, ticket collection, refund, ticket replacement at the exit, loss reporting and ticket replacement, and can provide services such as broadcasting to find people, emergency exit and seat replacement.