Good communication not only optimizes the correct transmission of information between different subjects, so that the normal activities of the organization can be maintained, but also promotes the harmonious relationship between people and makes the organization gain cohesion beyond its functions. Let's take a look at the business management communication skills I have compiled for you:
First, grasp management communication? Seven elements? It is the premise of improving management level.
1. Grab the target. The significance of determining the communication goal lies in: analyzing the problems to be solved in the whole communication process. In view of the numerous information before communication, the communicator must organize a clear concept to convey to the audience in order to achieve effective communication. The organization of this clear concept includes: setting goals, clarifying opinions and arranging specific contents. Communication goals should not only be carried out according to guidance and consultation strategies, but also be clear about overall goals, action goals and communication goals. It is necessary to make clear the relationship between the overall goal, strategy, tactics and tasks, as well as the leading goal, and be good at considering how to integrate each other's goals and determine the final action goal and communication goal under the norms of the leading goal.
2. Analyze information sources. In communication, the information source is the sender of information, the subject of communication and the disseminator, that is, to analyze who initiated this communication. In the process of communication analysis, the key of communication subject should be clear about three questions: who am I? Where am I? What can I give the audience? Is Communication Discipline Analysis the Solution? Who am I? And then what? Where am I? These two questions. Communication discipline analysis? Who am I? Process is the process of self-cognition; There is analysis? Where am I? The process of self-positioning is the process of self-positioning, and these two processes are the process of determining credibility. Solving the problem of information source is the process that the communication subject establishes credibility and determines the communication goal. Therefore, the information source initiates the communication process, determines the communication object and chooses the communication purpose.
3. Organizational information. It is very important to organize information strategically in order to make the information smoothly transmitted to the audience and easily accepted. That is, whether the important content should be placed at the beginning or the end needs careful consideration. If you explain the key points from the beginning, it is called to the point. Because getting to the point directly can be accepted by the audience more quickly and easily, it should be used as much as possible in business situations. If the focus is explained to the end, it is called indirect entry into the theme, that is, the method of step by step, item by item analysis and final summary is adopted to alleviate the resistance of those people with xenophobic mentality, stimulate their interest, and then change their attitude. To this end, we should be good at using information strategies. Information strategy is the third important link of management communication. Successful communicators should first consider how to improve the information structure of communication before each communication takes place. The key to formulating information strategy lies in solving two problems: how to emphasize information and how to organize information.
4. Understand the audience and serve them. Successful management communication is audience-oriented communication. Before communicating, you should know the background of the audience: who are they? What do they know? What are they interested in? How to motivate them? To do these four things well, we should carefully predict whether the audience is active or passive before communicating with them. Is it a primary audience or a secondary audience? How much do they know about the subject of communication? What new information do they need? How interested is the audience in the information provided? If the audience has a strong interest in the topic of communication, they can come straight to the point. Those who are not interested in the topic of communication should try their best to arouse their enthusiasm, solicit opinions and induce them to participate in the discussion. Communication object analysis is the starting point of successful management communication. We should be good at using communication object strategy and attach importance to the role of ethics in management communication.
5. Analysis of communication background (environment). In order to optimize management communication, modern enterprises must attach importance to environmental analysis and establish an environmental analysis mechanism, not only to analyze the internal environment frequently, but also to analyze the external environment, because people and things vary from place to place. Special attention should be paid to the analysis of environmental factors that affect the communication process: first, psychological background, including the mood of the communication subject itself and the feelings and attitudes of the communication subject towards the other party, so as to avoid deviation due to prejudice and likes and dislikes. The second is the physical background, where communication takes place. A specific place can create a special communication atmosphere. For example, when communicating with the boss, the effect of communication in the boss's office is different from that in the factory garden. The third is the social background. For different social roles, I am good at adopting different communication methods and modes, and dealing with the relationship between the communication subjects and other individuals and people who have an impact on communication, such as whether the boss is present or not, whether the competitors are present, and the wording and methods of my communication with others will be different. The fourth is the cultural background. It potentially and profoundly affects everyone's communication process and behavior. When different cultures collide or blend violently in communication, people can deeply feel the power of culture.
6. Optimize the media (channels). Communication is always carried out through certain media, including oral, written and non-verbal. A channel is the medium chosen by the sender to transmit information. Generally speaking, oral communication channels are mainly used for instant interactive communication, with flexible communication contents, no strict records and lively and emotional communication forms. Written communication channels are mainly used for communication with strict requirements and need to be recorded and filed. Both oral communication and written communication can be used as formal and informal communication channels. When choosing a communication channel, we should adapt it to the time, place and person, and choose the appropriate communication channel according to the specific local conditions at that time. In today's information economy era, electronic information channels are diversified. For example, the electronic channels of management communication that enterprises have used now include: electronic database, electronic data exchange, personal e-mail, group e-mail, visual electronic conference, electronic short messages transmitted through mobile phones, computers and networks, intranet, independent website of enterprises, internet of enterprises, electronic publications of enterprises and other new channels. Theoretically, management communication should have faster speed, larger information capacity, wider coverage, higher accuracy and success rate than before.
7. Pay attention to feedback. A complete communication process must include two main processes: the successful transmission of information and feedback. The communication process without feedback is prone to communication errors or failures. In order to test the effect of information dissemination, that is, whether the receiver correctly, perfectly and timely accepts and understands the information to be conveyed, feedback is essential and crucial. If the sender wants to communicate successfully, he must ask the receiver for timely feedback. When the sender finds that the information conveyed is not understood, it should be delivered for the second time or even more. Similarly, if the receiver, after receiving his own feedback, finds that the information sent back by the sender indicates a misunderstanding, he should make a second or third feedback after adjusting his understanding until he is sure that his understanding of the information is correct.
Second, lay a solid foundation for management communication: listening, speaking, reading and writing.
As individuals, managers should pay special attention to laying a good foundation of communication skills and improving the effectiveness and efficiency of management communication. According to different objects, they should adopt different oral and written methods and master written and oral skills skillfully to improve the efficiency and effectiveness of communication. It can be said that listening, speaking, reading and writing are essential basic skills for managers, and their importance in communication is 40%, 35%, 16% and 9% respectively.
1. Listen carefully. ? Is listening bright and preference dark? . Listening is one of the basic qualities of managers. Most successful managers are good listeners. In order to make listening effective, managers should consciously overcome listening obstacles and master the following listening skills: First, devote themselves wholeheartedly. Concentration, concentration, positive thinking and keeping an open attitude are important guarantees for effective listening. Second, put yourself in the other's shoes and enhance mutual understanding. Third, silence is golden. Listening to others quietly is the best way to listen effectively. Don't talk too much, turn your back on the customer and talk too much. Fourth, listen to what he says and watch what he does. Not only is nonverbal information more reliable, but more importantly, words and deeds are consistent. Fifth, it must be properly recorded. Effective feedback is the embodiment of effective listening. Managers get a lot of information through listening and give feedback in time, which plays an important role in stimulating employees' work enthusiasm and improving work performance.
2. can talk. Including interview and presentation skills. Modern people should learn to communicate, express and speak in public. ? Have a glib tongue? It can better adapt to all kinds of interpersonal communication and meet the rapid development needs of all walks of life. Interview is an important form of interpersonal communication, and it is also a communication method of management communication. To improve the level of interview, we need to make an interview plan, establish the purpose of interview, pursue information enjoyment, arrange the interview structure and environment, and enhance the relationship. At the same time, prepare questions in the way of 5W2H, that is, why to talk (why), who to talk to (who), when and where to talk (when and where). Talk about what, how and how much. To make a good speech, we should make clear the purpose of the speech, prepare the speech with 5W2H method, design the language structure of the speech, including the opening remarks, the elaboration of main points and the ending, grasp the psychological skills of the speech and skillfully use the nonverbal skills of the speech. We should pay attention to the art of speaking, convince people by reasoning, pay attention to ethics and morality, speak just right, and avoid rhetoric, arguments and redundant sentences. Persuade by lobbying when necessary, and be good at subtle influence.
3. read skillfully. As a manager, there is a lot of information to read every day, such as reports, contracts, meeting materials, company documents and online information. After reading it, pass it on to the employees. In management communication, it is very important for managers to master reading skills. Reading is the embodiment of language communicative competence. Formally speaking, reading seems to be a one-way verbal communication activity, but in essence it is a verbal communication activity in which the author and the reader participate together. Managers should read interactively in reading, that is, they should be good at summarizing, asking questions, expounding (clarifying the meaning of short articles or words) and predicting (predicting the following content).
The information age challenges the traditional way of reading, but we don't have enough time to read everything we want to receive. Therefore, we should be good at skimming. Skim and skip some paragraphs that readers fully understand, thus making effective use of time. Read actively. The more active you are, the better the effect will be.
4. well written. Written communication is not only a traditional way of communication, but also the most reliable way of communication in modern enterprises. ? What you said is groundless. What do you write based on? . In the business activities of modern enterprises, business letters, agreements, documents and application reports must be recognized through written records. Written communication information is easy to record and keep forever. With special attention to details, information can be transmitted quickly, words can be used accurately, and relevant audiences can get real information. First of all, we should be good at using different communication methods and give full play to the different functions of paper, fax, e-mail and electronic conference system (EMS). Second, we should follow the principle of audience-oriented text organization and organize text information according to the characteristics of the audience. Third, we should improve the language organization ability of written communication. Master the highest level, intermediate level and basic level of language logic in written communication, and be good at using deductive and inductive reasoning methods to enhance the persuasiveness of articles. Fourth, we should pay attention to the whole writing process of written communication, including collecting materials, sorting out opinions, providing materials, drafting manuscripts and modifying manuscripts. Fifth, grasp the characteristics of writing, be concise, focused and concise, so that readers can enjoy it; Clarify the purpose of writing, choose style, channel preference and different communication methods according to different audiences; Grasp the empathy of writing.
Third, the empathy of management communication: looking, smelling, asking and cutting.
Generally speaking, management communication focuses on the communication subject, and discusses interpersonal communication and organizational communication skills, including crisis communication, cross-cultural communication, communication with news media, negotiation skills, conflict management and communication skills. This is the basis of management communication, and it is also the fundamental and key point of management communication. In my opinion, in order to optimize management communication, develop empathy in management communication, effectively introduce the hope, smell, question and enthusiasm of traditional Chinese medicine, be good at further observing and understanding the audience from the perspective of doctor's inquiry and communication diagnosis, and conduct in-depth and comprehensive investigation, research and analysis on the audience, so as to put forward solutions to problems and promote more perfect management communication.
1. Okay? Hope? . Doctor's treatment of patients? Hope? According to his work experience, medical knowledge and social experience, he observed the patient's face, tongue coating, age, illness or posture, and made a preliminary observation from its surface, and then made a preliminary judgment by reading the patient's medical record and listening to the patient's conversation. Introduction to modern enterprise management communication? Hope? We should not only observe the expression, mentality, speech, words and deeds of the audience from the perspective of the information publisher, so as to spy out their wishes, needs and hobbies, but also be good at empathy from the perspective of the audience and observe the purpose, attitude, information credibility and respect of the information publisher, so as to optimize management communication from two angles and in an all-round way. When interacting with each other, we should not only look at each other's expression, dress, temperament and manner, but also look at each other's eyes and see through the expression behind each other's eyes, so as to be incisive and critical. Furthermore, the audience expresses their hopes, longings, hopes and wishes to the information publishers; Information publishers should deeply understand the various wishes and requirements of the audience and try their best to meet them. This observation? Hope? To understand each other's requirements? Hope? It is the promotion of management communication concept and the further promotion of operation.
2. width? Smell? . The doctor's? Smell? Is auscultation, listen carefully to the patient's voice, cough, gasp, talk, and then what? Smell? The patient's smell, body odor, etc. In order to fully feel the information from patients. Hope? Smell? Combined with further analysis and observation of the disease and the source of the disease, so as to be aware of it. Introduction to modern management? Smell? , all with the front? Listen. Combine, be good at listening, don't just listen; More importantly, listen attentively, listen to the implication of the other party, but stop to listen to the other party's words; ? Hope? Smell? Combining, we should not only listen to what he says, but also observe what he does. Seeing is better than hearing? , can insight? Never heard of it? Rare information; ? Smell? Smell? The combination should also improve the economic sense of smell, cultural sense of smell and political sense of smell.
3. Diligence? Ask? . ? Ask? Is the focus of medical care. Ask not only the current condition and symptoms, but also the medical history, drug allergy history, medical history and so on. Kind, natural, beautiful and caring language will eliminate patients' worries, bring intimacy to patients and increase trust. Language communication is one of the main ways of management communication. Managers should be diligent? Ask? He is good at extending cordial greetings, greetings and greetings to different objects at different times, places and occasions. He wants to ask questions about changes in temperature and ask questions to express his concern. How are you? Ask? Good at asking questions, good at asking questions at one level, whether asking questions or asking difficult questions, should be just right, grasp the discretion and avoid asking questions blindly; Do it. Not ashamed to ask? . Answering questions should not only treat the audience equally, but also show cordial care in language, expression, attitude and action when greeting and answering questions, and be honest. What you know is what you know, and what you don't know is what you don't know. Ask? With what? Answer? Is it two-way communication? Do you want to strive for two-way communication? Win-win? Pursue the optimization of management communication with integrity, honesty and sincerity.
4. deep? Cut? . ? Cut? In medical treatment, it is not only a process of in-depth investigation and comprehensive analysis, but also a process of diagnosis and prescription. On the basis of observation, listening and questioning, we should not only carry out hand diagnosis, pulse diagnosis, chest and abdomen hearing, necessary laboratory examination and medical instrument examination, but also master some marginal scientific knowledge, such as psychology and behavioral medicine, and analyze the psychological changes of patients, so as to carry out better behavioral nursing and prescribe the right medicine. Introduction to modern enterprise management communication? Cut? Our ideas and skills will achieve a leap in the modernization of management communication. ? Cut? What does it mean? Answer? The art of cordial reception, face-to-face, in-depth approach, contact, sincere acceptance, response and combination is indispensable for optimizing management communication; Good at things, things and people related to management communication? Cut? Discussion and deliberation can improve the level, depth and breadth of management communication. Managers can think logically, explore and reason more comprehensively, thus improving the level of management communication. ? Cut? Go deep and think hard.
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