On June 20th, 20 13, 16: 53, Xiao Li, the consultant of the "special line", received a phone call from the victim, Miss Wu. Miss Wu said that she wanted to buy fertilizer on a website, but she was not sure whether the website was true or not, so she called a special line for consultation, and the consultant immediately inquired and confirmed the website of the plant nutrient sales company. After multi-channel verification, the consultant determined that the website was a phishing website and immediately discouraged Miss Wu from trading with the website to avoid being deceived. After being reminded, Miss Wu did not remit money to the website, and thanked the "special line" consultant for her dedicated service.
(2) The "special line" shut down fraudulent telephone calls and successfully arrested criminal suspects.
2065438+21June 2003, the criminal suspect Huang called the "special line" to complain that his mobile phone number was turned off and demanded that it be opened immediately. When the staff knows the situation, report it immediately. Through analysis, the staff of the "special line" found that Huang was indeed suspected of fraud in installing broadband (three cases in Futian, Longgang and Guangming sub-bureaus, involving 1.900 yuan). Therefore, the staff asked Huang to go to the "special line" for on-site processing on the phone. At noon that day 13, the suspect arrived as scheduled and had a bad attitude. He lied that he had given the victim a refund and demanded that the mobile phone be restored immediately. On the one hand, the "special line" police stabilized Huang, and at the same time immediately contacted the police station to verify Huang's identity and confirmed that Huang had not refunded the victim. Subsequently, the police of Futian police station arrested the suspect on the spot at 15 according to the clues provided by the "special line".
(3) The police and the bank jointly dealt with it quickly and intercepted the defrauded funds in full.
2065438+10: 38 On June 28, 2003, the consultant of the "special line" received a phone call from the victim, Miss Sai, claiming that the person pretending to be a public security inspector had cheated on the grounds that there were drugs in the parcel and had remitted 49,000 yuan to the other bank account as required. A few minutes after Miss Sai transferred the money, the on-site staff of China Construction Bank found this situation and immediately asked the victim to call the anti-information fraud hotline of Shenzhen Public Security Bureau for help. After receiving the alarm from Miss Sai, the "special line" quickly joined the bank to start a rapid disposal mechanism, successfully freezing the remittance funds of 49,000 yuan defrauded by the victim in full, and recovered the property losses for the victim at the first time. The victim, Miss Sai, thanked shenzhen public for her serious and responsible attitude and wholehearted service.