The service hotlines of Hainan province 1 and 12345 are mainly aimed at the people of Hainan province, while the service hotlines of Haikou city 12345 are mainly aimed at the people of Haikou city, with a relatively small service scope.
2. The service scope of Hainan Province 12345 includes consultation, seeking help, complaints, reports and suggestions in the fields of economic regulation, market supervision, social management, public services and ecological environmental protection, while the service scope of Haikou City 12345 includes consultation in the fields of public services and ecological environmental protection.