Work content. Summarize the work you are responsible for and the main things you have done.
Understanding of work. The importance of your work.
Your own achievements and shortcomings.
Experience and lessons learned.
Note: The details are appropriate, and points 1 and 2 above are briefly discussed, and points 3 and 4 should be emphasized.
Basic format:
1, title
2. Text
Introduction: overview, overall evaluation; Summarize the full text.
Subject: analyze the shortcomings of achievements and sum up experiences and lessons.
Conclusion: Analyze the problem and make clear the direction.
Step 3 sign
Signature and date.
Fan Wen: (summary by the manager of maternal and infant store)
A store is like a home, and the manager is the head of the family. Parents should take good care of all the problems of this family, such as personnel, goods, hygiene, furnishings, equipment, safety and so on. If any small detail is not taken into account, it may have a negative impact on the work. The manager is also the leader of a store, the link of corporate culture information transmission, and the executor and concrete operator of company policies; It is the spokesperson of enterprise products and the core of the store.
Therefore, the store manager needs to stand on the position of the operator, comprehensively and scientifically analyze the operation of the store, and fully implement the company as the store manager not only needs to understand the tasks and goals issued by the superiors. It is also necessary to know what needs to be done to achieve this goal and how to achieve the best results. Every customer's information should not be static, but should be constantly enriched. We should pay attention to the accumulation of every customer's detailed information bit by bit, so that customers can really feel concerned in the communication with customers.
In addition, through the continuous analysis of the consumption data of the same customer, it will provide the most direct basis for formulating targeted service and sales strategies for this customer. Dispatching is the most direct and effective means to obtain new customer information, especially in the case of insufficient passenger flow. It should be regarded as a daily work, which can make full use of human resources and get to know customers better through this work. Telephone follow-up to customers is an effective means to extend services to the outside world, and after-sales tracking of services is of great help to consolidate the relationship between new customers and customers with signs of loss.
In a word, to be a qualified store manager, we must take the overall situation into consideration and repair both inside and outside. Publicity is the lifeblood of the store's development. Only when there are enough new customers can the store survive. At the same time, the quality of service and the understanding of customers can not be ignored, otherwise everything before will be in vain and meaningless.
Second, we should pay attention to the training of employees in the store, cultivate the collective sense of honor and ownership of employees and salespeople, take pride in the store, let each employee and salespeople give full play to their potential, and make them have high-quality talents who are dedicated, enthusiastic, thoughtful in service, understand business and manage.
Thirdly, it is necessary to establish a clear reward and punishment system to motivate and restrain the work of employees and salespeople, so that the whole store can become a United and cooperative group and be invincible in the competition.
Fourth, create a good external environment, coordinate cooperation with government departments, and reduce unnecessary troubles.
In short, the market is good and the situation is grim. If we don't do a good job in the market in a short time and seize this opportunity, we are likely to lose this opportunity and never have a chance to do it again.
I will conscientiously implement the company's brand strategy and give full play to the functions of the store manager. In the future, I will try to improve. In the new year, I will do a better job, do things with a sense of responsibility, be a grateful person, and make the cause of Shi Sheng bigger.