12345 government service hotline is a public service platform composed of telephone 12345, mayor's mailbox, SMS, mobile phone client, Weibo, WeChat, etc. , providing "7×24 hours" all-weather manual service.
Hotline 12345 can improve the service level for the people, promote administration according to law, innovate social governance, and safeguard the legitimate rights and interests of natural persons, legal persons and other organizations.
Responsibilities of hotline 12345
Hotline 12345 integrates the non-emergency government hotlines set up by various departments at all levels, and provides services such as business inquiry, consultation, complaint, help-seeking, public service, collection of opinions and suggestions, and public opinion survey for the public according to the principle of "combining answers".
The work of hotline 12345 is subject to the legal supervision of deputies to the people's congresses at the corresponding levels and the democratic supervision of CPPCC members, and the operation of hotline 12345 and the handling of various departments are submitted as required.