Customer service obtains the corresponding product information from the baby page, and puts forward relevant baby size, fabric, color and other reference opinions for customers according to their own experience, and responds immediately. For the details that are not described in detail in the baby description, you can verify them before replying, and you need to comfort the customer appropriately. Customer service should also recommend existing household products or provide some reasonable suggestions according to customers' wishes. Responsible for replying, handling and asking discount questions, and answering customers' inquiries about basic discount information of some products immediately. Products involving price changes that need to be handled after sale should be handled in time to ensure efficiency. If the customer applies to the customer service for cancellation after purchasing, the customer service should also handle it immediately. Responsible for answering questions about delivery. The customer asks about the delivery time when purchasing, and the customer service should reply immediately according to the normal delivery time. In addition, customers should also take the initiative to inform the delivery time when purchasing products. When delivery is required after purchase, it is necessary to appease the guests, determine the customer's purchase intention, cancel the order and urge delivery. For some special requirements on delivery put forward by the buyer, try to meet the customer's requirements within the scope allowed by the company. When communicating with customers, some communication languages should try to make customers feel friendly.
When customers bargain, tell them that the product is fair to all customers, so that any customer who buys it will feel that it is worth the money. When the customer service is offline, you should set up an automatic reply. Job responsibilities: Taobao shop receives customers entering the store online and can answer customers' questions in time; Establish good contact with customers, be familiar with and explore customer needs; Have the awareness and ability to deal with problems, arrange progress, follow up processes, communicate and serve difficult problems, and maximize customer satisfaction. Submit the unsolvable problems to relevant personnel or supervisors according to the process, and follow up the progress until they are solved; Have certain sales ability, carry out marketing for the company's existing customers, let customers accept a wider range of online products, and achieve the best online marketing effect.
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