I. Properties and functions of 12345 hotline
Hotline 12345 is a public service platform set up by the government to provide convenient and efficient consultation, complaint, report and suggestion services for the public. By calling this hotline, citizens can reflect their own problems to government departments and put forward their own opinions and suggestions, which is one of the important channels for the public to participate in social governance.
Second, personal information security.
When managing the hotline 12345, the government will strictly abide by relevant laws and regulations to protect citizens' personal information. When citizens call the hotline, their personal information and questions will be kept strictly confidential and will not be disclosed to any third party.
Third, the legal consequences of retaliation.
It is a serious violation of the law for government departments or staff to retaliate against citizens who call the hotline 12345. According to relevant laws and regulations, this kind of behavior will be sanctioned by law, including administrative punishment and criminal responsibility.
Four, how to correctly dial the hotline 12345
When calling the hotline 12345, citizens should truthfully reflect the problems and provide true and effective information. At the same time, we should remain calm and rational, and avoid using inappropriate words such as insults and abuse. This can not only solve the problem better, but also help to maintain the normal operation of the hotline.
To sum up:
Calling the hotline 12345 is a legal way for citizens to participate in social governance and safeguard their rights and interests, and will not be retaliated. Government departments will strictly protect citizens' personal information security, and those who take revenge will be held accountable according to law. When calling the hotline, citizens should abide by relevant regulations, rationally reflect problems and maintain good social order.
Legal basis:
Constitution of the people's Republic of China
Article 4 1 stipulates that:
People's Republic of China (PRC) citizens have the right to criticize and make suggestions for any state organ or state functionary; Any state organ or state functionary has the right to lodge a complaint, accusation or report to the relevant state organ for illegal or dereliction of duty, but shall not fabricate or distort facts to make false accusations or frame up.
Regulations of People's Republic of China (PRC) Municipality on Information Disclosure
Article 32 provides that:
Citizens, legal persons or other organizations may apply for administrative reconsideration or bring an administrative lawsuit according to law if they think that the specific administrative act of an administrative organ in the work of government information disclosure infringes upon their legitimate rights and interests.