2. Then, ask the detailed information of the customer's order carefully, including goods, quantity, amount, logistics information, etc. , to ensure that there are no omissions.
3. Then provide customers with the waybill number and waybill status of the logistics company, which is convenient for customers to query logistics information. If the logistics information is abnormal, explain the reasons in time and seek solutions.
4. Then promise the customer to follow up the logistics information in time to ensure that the other party can know the latest status of the order in time.
If the customer doesn't receive the goods, we can consider providing some compensation measures, such as refund and giving small gifts, to show sincerity and apology.
6. Finally, before ending the reply, thank the customer again, thank the other party for their understanding and support, and welcome the other party to come again.