Responsibilities of Customer Service Specialist 1
1. The company uniformly provides resources for customers whose auto insurance is about to expire, asking for resources, running away from customers and sending insurance policies.
2. Contact customers in the office through the national unified customer service hotline, and communicate the renewal of auto insurance by means of SMS, WeChat and other tools, without going out to other places.
3. Preheat the customer's simple quotation in the early stage and promote it in the later stage. After the sale is completed, the local branch will implement the follow-up matters.
Responsibilities of Customer Service Specialist 2
1, office work, use logistics ERP system, follow up goods information.
2, according to the company's different products reasonable stowage flights or land charter, optimize the cost.
3. Pay attention to the loading of flights and chartered cars to ensure the normal departure of goods.
4. Deal with the abnormal data of the system during stowage to ensure the timeliness of the goods.
Responsibilities of Customer Service Specialist 3
1, responsible for answering the inquiries, opinions and suggestions of the course consultation of the processing department;
2. Responsible for the telephone return visit of important customers;
3, responsible for the network consulting business;
4. Responsible for the management and classification of relevant information;
5. Be responsible for issuing important notices related to this department.
Responsibilities of Customer Service Specialist 4
Be responsible for handling the hidden dangers of public opinion inside and outside the platform, and be able to respond to and discover potential public opinion risks in time to reduce the occurrence of public opinion events.
High sensitivity to public opinion events and strong thinking logic.
Good communication skills, can effectively sum up problems and provide solutions.
Summarize and analyze work data on a regular basis, formulate treatment plans and strategies in time for sudden and high-risk problems, and update and improve existing processes and strategies in light of actual conditions.
Handle other tasks assigned by superiors.
Responsibilities of Customer Service Specialist 5
1, customer order tracking
2. Real-time follow-up processing of abnormal origination.
3. Audit and reconciliation of expenses
4. Obey other work arranged by the leaders.
Responsibilities of Customer Service Specialist 6
1, responsible for handling complaints about customer service upgrade at 30-50 outlets.
2. Implement the implementation and training of the company's assessment system to ensure that the outlets have the same understanding.
3. Improve the service quality within the jurisdiction and reduce the fine amount of outlets.
Responsibilities of Customer Service Specialist 7
1. Accept consumers' inquiries about sales and products, and feed back the product quality problems and demands reflected by consumers to relevant departments;
2. Accepting and handling consumer complaints;
3. Coordinate with all departments on complaints, and ask all departments to be responsible for coordination;
4. Correspond to the consumer's consultation or complaint email and refund of return.
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