In today's social life, various job responsibilities appear frequently. Clear job responsibilities can make employees understand and master job responsibilities, maximize labor management, scientifically allocate manpower, and make people do their best and match people with posts. So how are the relevant job responsibilities formulated? The following are the job responsibilities of the customer service department (9 general articles) that I have carefully sorted out, for reference only, and welcome to read.
Job responsibilities of customer service department. Check, supervise and evaluate the daily work of customer service, and arrange relevant temporary tasks;
2. Make a monthly work plan, check the weekly and monthly work implementation of the Safety Management Department, and make inspection and assessment records;
3. Check and supervise the customer service work, and make inspection records;
4, responsible for dealing with the difficult problems encountered in the customer service reception work, can not be solved in a timely manner to report to the assistant manager of the lobby or management office manager;
5. Regularly and irregularly inspect and supervise the work of the personnel on duty;
Responsibilities of customer service department 2 1. Responsible for supervising the implementation of temporary management agreement, user manual, preliminary property service agreement and decoration manual.
2. Assist the superior to prepare and modify the project property management documents, and formulate management objectives and service standards; Compile and modify service standards and rules and regulations for security, customer service, environment and greening, engineering, etc., and supervise their implementation.
3. According to the service standard, select the appropriate outsourcing unit, implement the daily cleaning, greening and pest control of the project, and evaluate and supervise the service quality of the outsourcing unit.
4. Be responsible for the daily operation and management of the business households in the area under its jurisdiction, and urge the team members to handle it in time and make feedback and return visits; Responsible for receiving and handling the daily complaints of operators, regularly organizing detailed satisfaction surveys of operators, and constantly improving service quality.
5. Coordinate customer service, security, cleaning, engineering and other work within the department, form a linkage mechanism, and quickly respond to various businesses and emergencies within the jurisdiction.
6, responsible for docking with real estate companies, complete the transfer of all kinds of data of the project, and improve the management of all kinds of files in the property service center.
Responsibilities of Customer Service Department 3 1, responsible for managing the daily communication, complaint handling and relationship maintenance of residents in the jurisdiction;
2. Be responsible for integrating and coordinating relevant resources within the project and providing value-added services;
3. Responsible for the collection of property fees in the management area;
4. Responsible for the development, guidance, organization and coordination of volunteer teams in the management area.
Responsibilities of customer service department 4 1. Responsible for editing, reviewing and distributing the daily property management forms of park tenants, including water and electricity management forms, distribution forms, decoration construction forms, etc.
2. Maintain a good relationship with customers, timely feedback the problems existing in the work and the places where the service can be improved, and improve the overall customer service quality;
3. Be responsible for docking the management fees and other expenses of the park tenants;
4 responsible for the supervision of public health and greening in the park, and create a beautiful atmosphere in the park.
Responsibilities of customer service department: 5 1. Responsible for reception, visit registration, consultation, guidance and etiquette services at the front desk of the lobby.
2. Be responsible for the timely dispatch or inquiry of customer service matters, and make records; Responsible for the transmission and feedback of relevant information.
3, responsible for the maintenance of the lobby order, emergency handling and common incident report.
4. Under the leadership of the customer service supervisor, handle the complaints and consultations of operators and report to the superior leaders according to the situation.
5. Be responsible for notifying and collecting the fees payable by customers.
6. Responsible for the daily patrol and inspection of the building.
7. Maintain good relations with customers, maintain quality service, try to meet the requirements of business households, and be responsible for coordination with other departments.
8. Participate in groups, foreign affairs reception, meetings, etiquette and other services.
9. Complete other tasks assigned by superiors.
Responsibilities of customer service department 6 1. Under the leadership of the director, be responsible for answering, explaining, registering, statistical analysis and other work of hospital consultation telephone.
2. Constantly improve their professional level, master relevant service etiquette, skills and customer communication skills, master the psychology of seeing a doctor, and master the discretion and skills of attitude, explanation and persuasion in the service process.
3. Do a good job in call registration management. Registration includes general registration of age, gender, course of disease, medical history, disease type, address, telephone number, intention to see a doctor, nursing content, and directional registration of intention to see a doctor, health consultation, price comparison, consumption habits, economic situation and personnel type.
4, master the hospital internal and external environment, department layout, personnel status, professional knowledge, technical projects, equipment prices, business dynamics, and so on and so forth, often take the initiative to communicate with relevant departments frequently, frequently contact, timely update relevant information, be accurate, and timely and accurately transfer expert consultation calls.
5. Be familiar with the professional knowledge and advertising content of each issue.
6. Do a good job in the statistics and analysis of telephone consultation, and fill in statistical analysis reports regularly.
7. Establish the telephone consultation master account book, implement database management, establish the statistical mechanism of telephone consultation arrival rate and hospital visit rate, establish the telephone consultation feedback mechanism, pay a telephone call back to the patients who see a doctor every day the next day, and make further mining plans.
Responsibilities of customer service department. Work under the leadership of the clinic director.
Second, do a good job of telephone appointment registration to facilitate customers to choose doctors.
Third, handle the silver card and file for the members of the silver card.
Fourth, do a good job in the follow-up of hospitalized patients after discharge.
Fifth, carry out the service tenet of "all customer-centered" and do a good job in serving all kinds of customers; Provide one-stop service for VIP customers.
6. Carry out convenience service, provide wheelchair, tea, needle and thread, pen and paper for customers in need, provide printing, copying, fax, ticketing agency and other services for customers, and achieve one-stop service to facilitate customers and meet their needs.
Seven, instructors should do a good job in consultation, guidance, triage and other work.
Eight, guide the staff to provide full-time accompanying diagnosis and treatment services for patients with severe, old, weak and disabled; Guide and assist patients to go through admission procedures and open a green channel for customers in need.
Nine, the President's Representative Office is responsible for accepting customer complaints, patiently listening to customers' opinions, giving customers reasonable answers, and trying to solve problems for customers.
Responsibilities of Customer Service Department 8 1. Do a good job in collecting and registering personal information such as internet telephone consultation and appointment for medical treatment, and make daily statistics to prepare for future telephone follow-up;
2. Be responsible for the training of medical guidance etiquette, and lead and manage the medical guidance work;
3. Responsible for customer data collection and management: through communication with patients, complete personal data collection, filing and development and management of hospital VIP customer base;
4. Responsible for handling customer complaints, investigating and classifying complaints, putting forward rectification opinions and sending them to the superior for approval and implementation in time;
5. Implementation and supervision of service process. Help, coordinate and solve patients' problems in hospital diagnosis, treatment, nursing and life; And supervise and manage the service process and quality of all employees and departments in the hospital.
6. Responsible for patient satisfaction survey: set up a suggestion box in the hospital, collect it daily, and make regular statistical analysis; Call back all discharged customers by telephone, summarize, analyze and sort out the survey results, and make an analysis report every month for leaders and relevant departments to make decisions.
Responsibilities of Customer Service Department 9 1. Responsible for the owner's check-in procedures and decoration related procedures, and responsible for the arrangement and custody of the owner's data files and park keys;
2. Be responsible for the reception, registration and guidance of visitors who enter the company office, and keep irrelevant personnel, door-to-door salesmen and unreasonable people out of the door or assist relevant personnel to deal with them;
3. Be responsible for sending, receiving and forwarding company mails, parcels and newspapers; Responsible for communication and coordination with relevant departments,
4. Be responsible for answering the phone call of the owner's visit or maintenance, and make records and communication. Do a good job in sorting out the owner's application for repair and scheduling the maintenance work, and be responsible for all kinds of maintenance complaints and return visits to the maintenance situation;
5. Responsible for printing company documents and assisting in copying;
6. Be responsible for the management of newspaper subscription and mail distribution, and assist the reception of visiting guests and the logistics of company meetings;
8. Be responsible for collecting all the company's mails, parcels, newspapers and materials, registering them and handing them over to the superior leaders for handling;
7. Answer the phone within three rings. If you answer the phone after it rings more than three times, you should say, "Sorry, I just walked away. What can I do for you? " ;
8. When answering the phone, say in a standard tone: "Hello, Donghu New Town Property! What can I do for you? " Or "Hello, East Lake New Town Property Front Desk! What can I do for you? " ;
9. The caller's request must be written down in time. If you need to convey it to others, you need to write down the calling time, caller's name, reason, room number and related matters;
10. Pay attention to etiquette when answering the phone: handle with care, handle with care, use Mandarin when answering the phone, keep a natural, decent and generous image, don't tilt, don't eat with your mouth, don't tilt back and forth, control your tone when speaking, don't be too loud, and remind other staff not to make noise when answering the phone;
1 1. Try to make a long story short when you answer the phone. If any guest complains about the phone, he is responsible for sorting out the owner's complaints, answering and handling them. If it is necessary to calm down, be patient. In case of important complaints, the person in charge of relevant departments shall be informed in time;
12. During working hours, personal calls and voice calls are not allowed without special reasons, and personal calls should not be answered for more than three minutes;
13. Don't hang up before the caller (except personal calls); Before completing the telephone conversation, employees must ask the guests if they have other needs and say "thank you" or "goodbye" at the end of the telephone conversation;
14. The front desk can only receive people to sit down, and other people are not allowed to enter the front desk. Company personnel are not allowed to gather at the front desk to chat. If you need to discuss official business, you can enter the front desk, but it shall not exceed ten minutes. If it takes more than ten minutes, it should be changed to other offices;
15. Do a good job in cleaning the front desk, including keeping the whole front desk and office area neat and clean, free from dust and stains, and regularly do a good job in daily health maintenance of the reception hall; Keep the front desk clean and tidy, and don't put anything except company leaflets, personal teacups, desk calendars and potted flowers. Don't pile up food and sundries. Don't eat food at the front desk;
16. The daily work is mainly reception at the front desk, supplemented by copying and printing;
17. You must master the use of photocopiers, fax machines and shredders, and use Excel to make tables, Word documents and simple formulas; When leaving, you must explain to the direct leader, who will arrange personnel at the front desk;
18. Important events should be reported to the direct leader in time;
19. When the company needs to conduct training or hold a meeting, it must arrive at the site 15 minutes and hours in advance, assist in all the preparations, and must not be absent without reason;
20. Be familiar with the owner's occupancy process and matters needing attention; Familiar with the preliminary property service agreement of Donghu New Town, the owner's manual of Donghu New Town, the house decoration management agreement of Donghu New Town, the notice for owners of Donghu New Town, and understand the relevant laws and regulations of property;
2 1. Complete other tasks assigned by superior leaders.
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