How to improve the quality management of patent consulting projects?

In order to improve the quality of patent consulting service, it is necessary to manage patent consulting service as a project. The carrier of project output results is report documents, the basis of which lies in the accuracy of information, and its value lies in the practicability of report suggestions. Therefore, ensuring the quality of patent consulting services is the key to patent consulting projects. Patent project process Patent consulting projects have their own processes, and different types of projects have different processes, but they can be roughly divided into four stages: start-up, planning, implementation and monitoring. Project quality management is an important link in project management. No matter what characteristics the deliverables of the project have, no matter what type of project, as long as it fails to meet the relevant quality requirements, it will bring serious negative impact to the project client and the project undertaker. Therefore, every project should have a quality management plan, and the project team should follow it. The quality management of quality management patent consulting project is mainly to continuously improve the implementation of consulting project, provide accurate patent information and better provide constructive opinions and suggestions for enterprises. 1. Planning quality management Planning quality management is mainly to make corresponding plans according to customer needs, considering related risks and existing staffing, and provide guidance and direction for the quality of the whole consulting project. 2. Implementing quality assurance Implementing quality assurance means that patent consulting projects implement quality assurance from database resources, personnel, node quality control, process analysis and other aspects. In terms of database resources, high-quality data resources ensure the accuracy of retrieval results. Patent consulting projects should have well-known patent retrieval databases at home and abroad, and there should be corresponding patent retrieval channels for small language countries. Besides patent database, it also includes non-patent database. Although there are many kinds of professional subdivisions and the industry is developing with each passing day, for different patent consulting projects, the person in charge can choose people with relatively broad professional and technical fields, and be equipped with experienced auditors according to relevant auditing standards to ensure the project quality. In the aspect of node quality control, for patent consulting projects, the nodes that need quality control are mainly divided into two stages: retrieval stage and analysis stage. Among them, the nodes to be controlled in the retrieval stage mainly include the formulation of retrieval strategy and the establishment of screening standards, and the nodes to be controlled in the analysis stage mainly include the selection of analysis angles and the determination of analysis conclusions. The formulation of retrieval strategy is one of the key factors of patent consulting project, which reflects the customer's understanding of technical scheme and the searcher's retrieval thinking. In the aspect of process analysis, the problems and constraints encountered in each stage should be identified according to the flow chart made in the planning process. In the information communication of the project, if the communication with the customer's needs is not thorough, it needs comprehensive analysis and planned communication; In the research of non-patented information, if there are obstacles in the research of non-patented information, we need to find ways to borrow external resources to ensure the sufficient research data. Timely and effective process analysis can find problems and avoid direction deviation. 3. Control process quality and result quality control quality should be supervised by the project leader, record the implementation results of quality activities, pay attention to each quality control node, and review whether the patent consulting project meets the standardization requirements and meets the needs of customers. Whether the analysis results are appropriate can be judged through meeting discussion, and if necessary, relevant experts can be invited to evaluate the analysis conclusions in combination with the document flow and related indicators in the planning stage. If it does not meet the requirements of the specified content, it should be re-searched and analyzed according to the planned quality management to ensure the quality. The quality control process also needs to constantly sum up experiences and lessons, so as to constantly improve the quality standards and related document libraries and lay the foundation for the follow-up consulting project. Quality is the only criterion to measure the value of consulting projects, so it is very necessary to manage the quality of patent consulting projects and ensure the quality of patent consulting projects from the system and process, rather than relying on specific personnel, which is also necessary for a mature consulting team.