According to Article 3 of the Measures for Handling Tourist Complaints, tourist complaint handling institutions shall handle tourist complaints within the scope of their duties. Local tourism administrative departments at all levels shall, under the leadership of the people's governments at the corresponding levels, establish and improve the working mechanism of relevant administrative departments in handling tourism complaints.
Article 4 When handling tourist complaints, a tourist complaint handling institution finds that the respondent and its staff have committed illegal and criminal acts, it shall impose administrative punishment in accordance with the provisions of laws, regulations and rules, and put forward suggestions on administrative punishment to the relevant administrative departments or transfer them to judicial organs.
Extended data:
"Measures for Handling Tourist Complaints" Article 11 Generally, tourist complaints shall be in written form in duplicate, and the following items shall be specified:
(a) the complainant's name, gender, nationality, mailing address, postal code, telephone number and date of complaint;
(2) The name and location of the respondent;
(three) the requirements, reasons and relevant factual basis of the complaint.
Twelfth complaints are relatively simple, the complainant can complain orally, recorded or registered by the tourism complaint handling agency, and inform the respondent; For complaints that do not meet the acceptance conditions, the tourism complaint handling institution may orally inform the complainant of the reasons for rejection, and record or register them.
Zuogong County Government-Measures for Handling Tourist Complaints