How to chat with new customers, customers are very important for a company, and communication is an important means to establish intimate relationships and draw closer feelings. Some people are not recognized by everyone because they can't communicate with others. Let's take a look at how to chat with new customers and related information.
How to chat with a new customer 1 1, the right medicine, you will never guess your customer's mind, so don't spend too much time guessing. Sometimes, if this customer's interest is similar to yours, you can chat with the customer, of course, enough is enough! Don't disturb your customers!
2. Don't promise anything to customers by the way, especially when chatting. Everyone is a nominal friend, especially when this customer is not sure to order from us. This is even more difficult to agree casually, but if you agree to the customer, you must do what you promised!
3. Some purposeful customers want you to give a direct quotation, so for such customers, you can only directly indicate your purpose when chatting with her, and you need to tell others honestly. In this case, leave your contact information. If she thinks it's appropriate, she will take the initiative to contact you, but we can't help chatting with her!
4. Be sure to keep a certain distance from customers, especially unfamiliar customers. You think you are familiar with our customers, but in fact, customers feel different about us, so this kind of chat should be enough, so don't cause customers' disgust!
5. Communicate with customers with a smile. Sometimes we are afraid of communication. After all, anyone's sales courage and speech are not born. Try to control your language and improve your skills slowly! Sometimes it really is. It would be better to give others enough sincerity!
6. If it's the customer you meet for the first time, and you don't know this customer very well, try to explore this customer's interest, and don't just sell our products. In this case, people will think you are a salesman! But you can use our products to open the topic! What if people are here to learn about products?
How to chat with new customers 2 timely weaknesses
Most people have sympathy for the weak, and no one likes people who easily compare with others. For example, the customer said that I bought gold three months ago, and now the income is10%; And you said: I already let you buy it. You see, I asked xx to buy it early, and now it's 25%.
This kind of chat is easy to have no friends. This is not communication. The purpose is to find a sense of superiority, or a sense of superiority based on each other.
Timely weakness makes customers happy, and product sales naturally come.
Help each other speak.
What is helping each other to speak? Is to enrich each other's arguments.
This expression will make the other person feel comfortable and feel your tolerance. On the unprincipled issue, there is no need to be unconventional, highlight yourself, and let the other party feel that they are the masters of the chat.
Ask questions in due course
When the customer starts a long speech, congratulations, your weight can make the customer open up. However, when listening to the customer's comments, the appropriate questions will make the other party feel that you are distracted. This makes it easier for customers to feel your participation and more willing to treat you as "one of their own".
For example, customers say that my return on investment has reached 8% this year.
You should say, wow, the market fell by more than 10%, and you actually made a profit. What did you buy?
For example, the customer said that I met a beautiful woman at Qingdao Beer Festival last week. It must be …
At this time, you can't say: Wow, I went to Harbin to drink beer. Is the beer there expensive?
This will be annoying.
Create a familiar scene
Describe a product and explain it from the perspective of customer application scenarios, rather than simply introducing product description materials. For example, practical precious metals do not need to be repeatedly explained from the aspects of gold content, technology and whether the United States raises interest rates, but are brought into the scene from the perspective of use.
For example, I think you should not only consider the recent rise and fall of gold prices, but also consider buying some gold for your child every year and giving it to her as a dowry when the child grows up and gets married, so that you can have the capital to build a harmonious and happy family. Isn't that what our parents in China want?
Discover customer interest
When we recommend products, it is easy to bombard customers with multiple selling points, but it often has little effect. Because the selling point is depth, not breadth. When communicating with customers, if there are selling points in the products that interest customers, you can observe that customers' eyes are shining or begin to show interest. Ok, let's look at this topic.
For example, when introducing certificates of deposit and presenting various favorable facts, we found that customers were interested in certificates of deposit. Well, this topic can be further developed. Children studying abroad and traveling ... this is a topic that can be discussed in depth.
How to chat with new customers 3 1. Principles of communication with customers:
1, not for a moment:
(1) If you use your eloquence for a while, you will get a short-term sense of victory, but you will never convince your customers, which will only make your future work more difficult;
(2) The real communication skill is not to argue with customers, but to make customers accept your point of view;
(3) When communicating with customers, don't act like a teacher, and don't act as if nothing has happened.
2, take care of the guest's face:
(1) If you want to convince the guests, you should take care of others' faces and don't make a mountain out of a molehill. Give the guests a chance to go down the stairs;
(2) Take care of the guest's face, and the guest will give you face;
(3) It is not difficult for us to take care of the face of our guests, as long as you pay a little attention to your attitude and wording;
3. Don't show off your technical terms too much:
(1) Never forget that among the people you usually contact, they may not know your major at all;
(2) When explaining technical terms to customers, the best way is to compare them with simple examples to make them easy for customers to understand and accept;
(3) When communicating with guests, don't always think that you are superior.
4, safeguard the interests of the company:
(1) Maintaining the legitimate interests of the company is what every employee should do. When communicating with customers, don't win the favor of customers at the expense of the company's interests;
(2) More importantly, we can't exchange customers' gratitude to individuals or seek personal gain with the loss of interests of the company or others.
Second, communication skills with customers:
1, seize the customer's heart:
(1) Understanding each other's psychology is the premise of good communication with others. Only by understanding and mastering each other's psychology and needs can we be targeted in the communication process;
(2) You can do what you like properly, and the other person may regard you as his confidant, so the problem may be solved better or at least you have succeeded half way.
2, remember the guest's name:
(1) Remembering the names of guests can make people feel happy and have a sense of satisfaction, which is a very useful magic weapon in communication.
(2) Remembering the guest's name is more effective than any kind words, and it can move the other person's heart.
3. Don't be stingy with your top hat;
(1) The deepest desire of human nature is to enjoy the appreciation of others, which is what distinguishes human beings from other animals.
(2) Always wear a "high hat" for guests, and maybe you will change a person's life;
(3) This can further develop people's potential, and people wearing high hats can feel valued.
4. Learn to listen:
(1) You should pay full attention to the importance of "listening" in communication. You can be good at expressing your views and opinions, seize the hearts of customers and let them accept your views and opinions. This is only half the success of your communication. The other half of success is being good at listening to guests.
(2) Whether a person can listen is an important sign of whether he can communicate with others, whether he can truly communicate with others and be a loyal listener. At the same time, let the guests know that you are listening, and take both praise and complaint seriously.
5, pay your sincerity and enthusiasm:
(1) People always change their minds. If you are sincere to others, the guests will be sincere to you.
(2) Treat people sincerely, but also with enthusiasm;
(3) Only by showing your sincerity and enthusiasm can communication succeed. Sincerity is a necessary condition for successful communication.
6. What songs are sung on what mountain?
(1) Different communication occasions need different communication methods;
(2) Different people also need different communication methods.
7. Cultivate a good attitude
(1) Only if you have a good attitude can guests accept you and get to know you;
(2) Be enthusiastic when communicating;
(3) When communicating, treat customers like friends.
Third, matters needing attention:
1, mainly talking about data, using data to explain to customers what the input and output of this matter are respectively, and how much income/income can be brought to customers. This kind of objective interpretation from the perspective of a third party can make customers feel that you are putting yourself in his shoes.
2. Reduce personal subjective induction and avoid using words that subjectively affect customers' ideological decisions. Once subjectively induced, it will make customers uncomfortable and even have a sense of disgust, and basically this matter will be yellow. It's like a person annoys you, even if he gives you reasonable advice, you will directly refuse it out of rebellious psychology (although this emotional decision is unwise, we have all made such mistakes before, haven't we? )。
Don't talk to each other with contemptuous tone and perfunctory attitude, and always be warm to customers. Many times when we are doing other work, customers will send messages. At this time, we must not be impatient, seriously consider the rationality of what the customer said, and give the answer patiently. In this way, it is easier to negotiate business when customers have a good impression on you.
4, avoid directly touching each other's privacy, this is easy to understand. In today's society, everyone pays great attention to their privacy. If you directly pry into the customer's privacy, then the customer must think that you are doing something, which will definitely arouse the other party's vigilance, so that everything you say later will be carefully screened and answered seriously.
5. Don't send advertisements to customers. If you push advertisements frequently, you will definitely lose the trust of customers. A large number of advertisements will make customers think that your purpose is too naked and that you are a person who does not care about the feelings of others in order to achieve business goals. After all, you will be disgusted with a lot of advertisements, right? In the long run, you may even be blackmailed and deleted by customers.
6. Respond to customers in time, but don't be rude. A person's quality lies in his speech. Casual abuse and nonsense will make customers think that you are a low-quality person. Timely reply will make customers feel basic respect, and at the same time let customers feel the importance of business in your heart. Polite words and timely replies can make customers more willing to have in-depth and practical conversations with you, thus promoting business negotiations.