You can call Pinduoduo customer service directly at 400-060-7878, provide your own order number and complaint content, and ask to contact the complaint handling specialist. You can explain your problem to the Commissioner and ask them to give a reasonable solution, or provide the customer service number and name for subsequent accountability.
You can find the personal center-official customer service-contact customer service on Pinduoduo's APP, and enter the customer service feedback page. You can choose the order you want to complain about, then choose the service complaint, fill in your complaint content and evidence, and submit a complaint application. Pinduoduo promised to give a reply within one working day.
Complaints can be made through the customer service platform of State Administration of Market Supervision 123 15. You can fill in the complaint information online (www. 123 15.cn) or on the mobile APP, or you can call 123 15 to make a complaint. You need to provide Pinduoduo's enterprise name (Shanghai Dream Information Technology Co., Ltd.), business address (Yuyuan Road, Changning District, Shanghai 1258109-10), legal representative (Cai) and the registration authority (Changning District, Shanghai). The market supervision department will be in charge within 7 working days.
You can bring a lawsuit to Pinduoduo through the Internet court, asking Pinduoduo to bear the liability for breach of contract or compensate for the losses. You can register online (/portal/main/index.htm) or on the mobile APP and submit a lawsuit application, choose the court of jurisdiction, upload the evidence materials, pay the lawsuit fees and wait for the court to accept the trial. Internet court is a fast, convenient and low-cost litigation method, which is suitable for disputes involving online shopping, online services and other Internet fields.